Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Wendy Hernandez

Lake Elsinore,CA

Summary

Dynamic professional with extensive experience at Ally, excelling in regulatory compliance and data analysis. Proven track record in optimizing processes and enhancing customer service. Bilingual in Spanish, I leverage strong attention to detail and time management skills to drive performance improvements and ensure accuracy in application processing.

Overview

19
19
years of professional experience

Work History

Sr Rep - Ops Review

Ally
Costa Mesa, CA
11.2014 - 03.2025
  • Ensured compliance with industry regulations for customer service standards.
  • Evaluated current processes, identifying opportunities for optimization.
  • Reviewed dealer applications, confirming alignment with Ally criteria.

Funder A, B & C

Ally
Costa Mesa, CA
11.2014 - 03.2025
  • Reviewed customer applications to verify completeness of information for Underwriting team submission.
  • Communicated with customers to request missing information and complete application files.
  • Edited and cropped customer items for clarity before forwarding to Underwriting team.

Document Controller

Ally
Costa Mesa, CA
11.2014 - 03.2025
  • Developed reports summarizing key performance indicators for document control activities.
  • Tracked project progress to ensure timely receipt of relevant documents.
  • Reviewed incoming documents for accuracy and compliance with established procedures.
  • Executed daily document control tasks including filing, scanning, photocopying, and archiving.
  • Notarized documents as necessary.

Data Entry Clerk

Boot Barn Corporate
Irvine, CA
10.2008 - 04.2013
  • Verified accuracy and completeness of data entries in database system.
  • Updated records with revised information to ensure data integrity.
  • Performed data entry from various sources, including paper documents and emails.
  • Collaborated with departments to resolve discrepancies in data entries.
  • Maintained vouchers for all commercial accounts to support financial tracking.

Office Assistant

San Diego County Welfare Office
Escondido, CA
04.2008 - 09.2008
  • Maintained organized filing system for paper documents and electronic files.
  • Greeted visitors professionally, assessing needs and directing them accordingly.
  • Answered phone calls, routing inquiries to appropriate personnel.
  • Provided assistance to visitors as needed, ensuring a welcoming environment.
  • Copied and stamped every document for accurate record-keeping.

Business Support

NRPI
Irvine, CA
10.2005 - 08.2007
  • Developed and maintained efficient filing systems for business support documentation.
  • Prepared 75 to 100 FedEx welcome packages daily for new clients.
  • Processed credit reports and credit card applications for clients, ensuring accuracy.
  • Handled client and sales agent inquiries to provide necessary support.
  • Managed gift card requests efficiently for client satisfaction.
  • Facilitated new client reservations based on arrival dates, coordinating with relevant subdivisions.

Education

Computerized Business Specialist Certificate -

American Career College
Anaheim, CA
05-2003

GED -

Job Corp
Long Beach, CA
09-1999

Skills

  • Regulatory compliance
  • Data analysis
  • Document control
  • Customer service and support
  • Application processing
  • Performance reporting
  • Time management
  • Attention to detail
  • Staff training
  • Bilingual in Spanish

Languages

Spanish
Professional

References

References available upon request.

Timeline

Sr Rep - Ops Review

Ally
11.2014 - 03.2025

Funder A, B & C

Ally
11.2014 - 03.2025

Document Controller

Ally
11.2014 - 03.2025

Data Entry Clerk

Boot Barn Corporate
10.2008 - 04.2013

Office Assistant

San Diego County Welfare Office
04.2008 - 09.2008

Business Support

NRPI
10.2005 - 08.2007

Computerized Business Specialist Certificate -

American Career College

GED -

Job Corp

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