Wendy Hernandez
Fort Worth
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optometric Technician
Dr.Ellis Jones and Associates
Fort Worth
11.2024 - Current
- Assisted in patient intake and recorded medical history accurately.
- Prepared examination rooms and maintained cleanliness and organization.
- Conducted preliminary tests for vision assessment and collected data.
- Educated patients on proper contact lens care and usage instructions.
- Provided exceptional customer service to patients during appointments.
- Scheduled appointments for patients according to their needs and preferences.
- Answered phone calls from customers inquiring about services offered by the practice.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
Assistant Manager
Panda Express Restaurant
Mansfield
11.2021 - Current
- Trained new staff on restaurant policies and customer service techniques.
- Supervised daily operations to ensure efficient service delivery.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Implemented food safety standards to uphold health regulations consistently.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Managed inventory levels and ordered supplies as needed for kitchen operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Burger King
Fort Worth
06.2018 - 03.2022
- Supervised daily operations to ensure efficient service delivery.
- Trained new staff on restaurant policies and customer service techniques.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
High School Diploma -
Texans Can Academy
Fort Worth, TX06-2021
Skills
- Customer service
- Food safety standards
- Electronic health records
- Customer relationship management
- Time management
- Complaint resolution
- Orientation and training
- Financial management
- Strategic planning
- Task delegation
- Verbal and written communication
Certification
- Phlebotomy Technician Certification
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Optometric Technician
Dr.Ellis Jones and Associates
11.2024 - Current
Assistant Manager
Panda Express Restaurant
11.2021 - Current
Assistant Manager
Burger King
06.2018 - 03.2022
High School Diploma -
Texans Can Academy
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