Open To Work
Wendy Hernandez
Yuma,AZ
Work Preference
Summary
Dedicated professional with a passion for serving the community. Highly skilled in customer service, hospitality, multitasking, organization and communication. Confident in ability to collaborate with cross functional teams to solve complex problems.
Overview
27
27
years of professional experience
Work History
Front Desk Agent/Guest Services
Luxor Hotel by MGM Resorts International/Marriot Resort
10.2024 - 07.2025
- Welcomed all guests with a warm and friendly demeanor upon arrival.
- Performed check-in and check-out procedures efficiently using the property management system.
- Answered phones, respond to guest inquiries, and handle requests or concerns promptly and professionally.
- Provided accurate information about hotel services, amenities, local attractions, and directions.
- Coordinated with housekeeping, maintenance, and other departments to fulfill guest needs.
Front Desk Agent
Tropicana Las Vegas Double Tree by Hilton/Bally’s Corporation
05.1998 - 04.2024
- Processed payments, post charges, and manage guest accounts accurately.
- Coordinated with housekeeping, maintenance, and other departments to fulfill guest needs.
- Handled guest complaints or issues calmly, resolving them in a timely and courteous manner.
- Maintained the front desk area in a clean, organized, and welcoming condition.
- Followed all safety and security procedures in accordance with company policies.
Education
Master in Business Administration - undefined
University of Phoenix
Bachelor in Business Management - undefined
University of Phoenix
Skills
- Project Management
- Problem-Solving
- Effective Communication
- Team Leadership & Training
- Multitasking & Prioritization
- Cash Handling & Reconciliation
- Office Management
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Front Desk Agent/Guest Services
Luxor Hotel by MGM Resorts International/Marriot Resort
10.2024 - 07.2025
Front Desk Agent
Tropicana Las Vegas Double Tree by Hilton/Bally’s Corporation
05.1998 - 04.2024
Master in Business Administration - undefined
University of Phoenix
Bachelor in Business Management - undefined
University of Phoenix