Wendy Hester
Amesbury,MA
Summary
Hardworking and motivated professional with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
Work History
Paraprofessional
Amesbury Public Schools
Amesbury, MA
08.2023 - 06.2024
- Utilized effective communication strategies when interacting with diverse populations.
- Supervised small groups of students during instruction time.
- Created and maintained positive relationships with students, parents, and colleagues.
- Developed creative learning activities that engage all types of learners.
- Collaborated with special education staff to develop Individualized Education Plans.
- Assisted teachers with planning and preparing lessons for students.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Provided guidance to students in the classroom setting.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Helped implement behavior management strategies for individual students.
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
Assistant Manager
Zales The Diamond Store
Salem, NH
01.2023 - 05.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Function Manager
Elks Lodge #65
Lawrence, Massachusetts
01.2022 - 01.2023
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Ensured that all fire safety regulations were followed during the event.
- Monitored guest satisfaction levels throughout the duration of an event.
- Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Handled customer service inquiries related to specific events or venues.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Designed contracts, collected fees, and booked venues for events.
Cashier
Kohl's
Danvers, MA
11.2021 - 01.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Science - Medical Assisting
Hesser College
Salem, NH06-2005
High School Diploma -
Greater Lawrence Technical School
Andover, MA06-1991
Skills
- Educational assistance
- Schedule Management
- Individual Student Assistance
- Behavior Modification
- Helping Students with Special Needs
- Calm and Patient Demeanor
- Task Delegation
- Strategic Planning
- Customer Relations
- Money Handling
- Operations Management
Affiliations
I am a very well rounded individual! I enjoy working , but on my free time i enjoy volunteering as much as possible. I voluntarily clean the homes of 2 of my neighbors free of charge due to the fact that they are elderly. I cleaned and ran a concession stand for at least 5 years for a local youth sports league. I volunteer for my sons company by booking appointments for clients in need of dog training.
Additional Information
- I am a highly motivated person! I enjoy being involved in my community by volunteering whenever i get the chance. I love family time! I am a mother of 4 and I have 2 stepchildren! I am newly and very happily married. My family is a huge part of my motivation for a great career! I have outstanding managerial skills! My love for life contributes to my excellent people skills! I am looking forward to finding my forever career!
References
References available upon request.
Timeline
Paraprofessional
Amesbury Public Schools
08.2023 - 06.2024
Assistant Manager
Zales The Diamond Store
01.2023 - 05.2023
Function Manager
Elks Lodge #65
01.2022 - 01.2023
Cashier
Kohl's
11.2021 - 01.2022
Associate of Science - Medical Assisting
Hesser College
High School Diploma -
Greater Lawrence Technical School
Similar Profiles
Leah CrainLeah Crain
Kindergarten Teacher at Amesbury Public SchoolsKindergarten Teacher at Amesbury Public Schools
Deanna M. MansfieldDeanna M. Mansfield
Special Needs Paraprofessional at Amesbury Public SchoolsSpecial Needs Paraprofessional at Amesbury Public Schools
Edie ShepherdEdie Shepherd
SLP Intern - Graduate Student Experience at Seattle Public Schools, Shoreline Public SchoolsSLP Intern - Graduate Student Experience at Seattle Public Schools, Shoreline Public Schools