Open To Work
Wendy Hinson
Thomasville,NC
Summary
Senior Infrastructure Engineer with a proven track record at Wells Fargo, excelling in cloud infrastructure and vendor relationship management. Spearheaded strategic initiatives that enhanced system reliability and reduced downtime, while fostering cross-functional collaboration and mentoring junior engineers to elevate team performance.
Professional with strong background in infrastructure engineering, adept at delivering robust and scalable solutions. Proven expertise in network architecture, systems integration, and cloud infrastructure. Known for exceptional team collaboration and adaptability, ensuring reliable and timely results. Skilled in troubleshooting, automation, and maintaining high standards in all projects.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Engineer
Wells Fargo
04.2006 - 08.2025
- Led infrastructure design and implementation for high-availability systems, ensuring optimal performance and reliability.
- Mentored junior engineers, fostering skill development and enhancing team productivity in project execution.
- Developed and executed strategic plans to improve infrastructure efficiency, reducing downtime across multiple platforms.
- Collaborated with cross-functional teams to assess technical requirements and deliver scalable solutions aligned with business goals.
- Managed system upgrades and migrations, minimizing disruption while enhancing overall infrastructure capabilities.
- Conducted risk assessments and implemented security protocols to safeguard critical data within the infrastructure environment.
- Developed comprehensive documentation on infrastructure architecture, processes, and procedures for easy reference by colleagues and stakeholders.
- Managed vendor relationships to ensure timely delivery of services and products necessary for infrastructure projects.
- Collaborated with cross-functional teams to design, develop, and deploy scalable IT infrastructure solutions.
- Championed a culture of continuous improvement among team members through knowledge sharing sessions and training opportunities related to new technologies in the field of Infrastructure Engineering.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed the successful integration of Wachovia to Wells Fargo IT systems, ensuring seamless transition for end-users and minimal disruption to business operations.
Senior Business Analyst
Bank of America
08.1996 - 04.2006
- Analyzed complex business requirements to drive solutions aligning with organizational objectives.
- Led cross-functional teams in implementing process improvements to enhance operational efficiency.
- Developed and maintained comprehensive documentation for business processes and system enhancements.
- Facilitated stakeholder meetings to gather insights and ensure alignment on project deliverables.
- Collaborated with IT teams to ensure successful integration of new technologies into business operations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
Assistant Branch Manager
BB&T
01.1989 - 08.1996
- Led branch operations, ensuring compliance with banking regulations and organizational policies.
- Developed training programs for staff, enhancing customer service skills and operational efficiency.
- Analyzed financial reports to identify trends, driving strategic decision-making for branch growth.
- Oversaw daily activities, optimizing workflow processes to improve service delivery and productivity.
- Coordinated marketing initiatives to promote branch services, increasing community engagement and client acquisition.
- Mentored team members, fostering a collaborative environment that encouraged professional development.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Examined customer loan applications for loan approvals and denials.
- Complied with established internal controls and policies.
Education
Bachelor of Science - Computer Science
Davidson County Community College
Greensboro, NC06-1989
Skills
- Cloud infrastructure management
- Infrastructure automation
- Service level agreement management
- Vendor relationship management
- Stakeholder communication
- Cross-functional team collaboration
- Change and release management
- Agile methodologies
- Quality assurance
- System testing
- Communication and team collaboration
- Problem-solving abilities
Accomplishments
- Earned "2016 and 2020 Gold Coin" Awards for focus on enterprise integration commitments and ensured unsurpassed TOG product and system availability and rsilency.
Certification
- AZ 900 Cloud- 2023
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$127000/yr - $200000/yrTimeline
Senior Infrastructure Engineer
Wells Fargo
04.2006 - 08.2025
Senior Business Analyst
Bank of America
08.1996 - 04.2006
Assistant Branch Manager
BB&T
01.1989 - 08.1996
Bachelor of Science - Computer Science
Davidson County Community College