Wendy Hitchens
Wilmington,DE
Summary
Proven expertise in patient care coordination and data entry efficiency, honed at Colonial Chiropractic Center and the University of Pennsylvania. Excelled in building patient relationships and streamlining appointment scheduling, significantly enhancing client satisfaction. Skilled in medical terminology and patient education, adept at fostering trust and increasing new client acquisition through effective communication and professionalism. Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering over two years of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure.
Overview
27
27
years of professional experience
Work History
Chiropractic Assistant
Colonial Chiropractic Centre
01.2021 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Software and checked information for accuracy.
Research Technician, Central Supply Technician
University of Pennsylvania, School of Veterinary Medicine
09.1997 - 06.2019
Started in Equine Exercise Physiology Research, running horses on high speed treadmill to simulate racing conditions. Used several monitors, including heart rate, blood gas analysis, placing of urinary and venous catheters in horses.
Later moved to laboratory animal care, then central supply and sterilization, cleaning and sterilization instrumentation for large animal surgeries. I retired from Penn in 2016.
Education
Art Education
Cecil Community College
Cecil County Maryland High School Diploma - Business
Mount Pleasant High Schjol
Wilmington, DELAWARE 06.1978
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Scheduling Appointments Management
- Data Entry Efficiency
- Patient Care Coordination
- Patient Relations
- Patient Care
- Chiropractic Techniques Knowledge
- Payment Collection
- Professionalism and Ethics
- Medical Billing
- Detail-oriented approach
- Electronic Health Records Handling
- Effective written and verbal communication
- Active Listening Competence
- Conflict Resolution Strategies
- Phone Etiquette Maintenance
- Patient Education
- Insurance Billing
- Patient information maintenance
- Charting
- Patient Scheduling
- Relationship Building
- Flexibility and Adaptability
- Data Entry
- Patient support
- Payment Processing
- Treatment Room Preparation
- Patient Registration
- Vital Signs Documentation
- Office Support
- Updating Medical Records
- Electric Nerve Stimulation
- Patient Chart Tracking
- Medical Records Management
- Procedure Assistance
- Patient interviewing
- Vitals Collection and Documentation
- Basic Math
- Examination Preparation
- Diagnostic equipment expertise
- Insurance Claims
Accomplishments
I love the creative arts and photography. I oil paint, have won awards for my paintings. I have had published photographs,
done weddings, as well as free lance.
Timeline
Chiropractic Assistant
Colonial Chiropractic Centre
01.2021 - Current
Research Technician, Central Supply Technician
University of Pennsylvania, School of Veterinary Medicine
09.1997 - 06.2019
Art Education
Cecil Community College
High School Diploma - Business
Mount Pleasant High Schjol
Similar Profiles
Haleigh BainesHaleigh Baines
Chiropractor at Carriage Square Chiropractic Health CentreChiropractor at Carriage Square Chiropractic Health Centre
Jared WilsonJared Wilson
Chiropractor at West Valley Chiropractic CentreChiropractor at West Valley Chiropractic Centre
Catherine PilgrimCatherine Pilgrim
Chiropractic Administrative Assistant at Norfolk Chiropractic Wellness CentreChiropractic Administrative Assistant at Norfolk Chiropractic Wellness Centre
Salman GillSalman Gill
Machine Operator at Westlake ChemicalMachine Operator at Westlake Chemical
Markeia RosserMarkeia Rosser
Phlebotomist/Front Office Assistant at ARC Point LabsPhlebotomist/Front Office Assistant at ARC Point Labs