A resourceful and skilled implementation Manager with 15 years of extensive experience overseeing complex global projects and ensuring timely delivery. Expertise in strategic planning, budget management, and risk assessment. Strong focus on fostering a results-driven environment through team collaboration and adapting to changing needs. Successfully led cross-functional teams, managed project lifecycles, and implemented process improvements.
Overview
17
17
years of professional experience
Work History
Global Merges, Acquisition & Expansions Project Manager
Amazon
Heredia, Costa Rica
01.2020 - Current
Manage a 75+ strategic projects by gathering requirements, supporting strategy design, developing project plans, and guiding multiple teams to ensure deliverables are met
Collaborate with 25 business partners and external stakeholders globally by representing and owning the integration work stream for Payroll
Facilitated a multi-regional mergers and acquisitions workshop in 2022, enabling stakeholders to exchange KPIs and gain end-to-end payroll cycle knowledge
Resulted in a 63% defect reduction within six months
Partnership in the integration of the SAP system implementation for the Mexico payroll population in 2024 impacting 15000 pay slips.
Lead executive communications, thought partnership, reporting ensuring transparency and alignment on project progress, risks, and outcomes
Facilitate productive meetings and conducted thorough reviews, ensuring that every deliverable is documented; and every outcome is analyzed for continuous improvement
Led the $20M acquisition of a LATAM medical company, the region's first merger in eight years
Successfully navigated local banking regulations, coordinating with 13 stakeholders to resolve roadblocks
Achieved zero-defect payroll for 14 new employees, ensuring a positive onboarding experience
Global Controls and Compliance Program Manager
Intel Corporation
Heredia, Costa Rica
09.2008 - 01.2020
Execution of global audits to detect fraud and illegal financial activities performed by internal employees that impacted the Travel, Card, and Expense programs
Implemented and integrated an audit tool for Intel's travel, card, and expense programs, achieving 100% adoption in Q1
This resulted in a 900% ROI and a $300,000 net recovery within the first year
Assess code of conduct violations, document the case, gather and analyze data to present the metrics to senior leadership and corporate security, which will be used as evidence to apply the appropriate disciplinary actions
Data analysis and preparation of the visualization of the investigation results to be presented to senior leadership and key stakeholders, such as Global travel, card and Expense program owners, Internal Audit, Corporate Security, Business HR, and the Risk Management team
Investigate trends to forecast employee behaviors and proactively minimize risks that jeopardize the ethics and compliance policies
Key member of the BEN team (Black Employee Network) Influence and support the inclusion strategy for the under-minority Latin-black population by the creation of a policy that improved the global diversity and inclusion technical hiring goal in 2019
Education
Master of Business Administration - Project Management