Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Hofrichter

Justin,TX

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Levy Restaurants and Envoy Airlines. Proven ability to enhance guest engagement and manage cash handling efficiently. Recognized for maintaining high standards of service and fostering team collaboration to create memorable experiences for customers.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

A highly dedicated aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.

Overview

16
16
years of professional experience

Work History

Server/Bartender

Levy Restaurants
04.2009 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Regional Flight Attendant

Envoy Airlines
04.2017 - 02.2024
  • Collaborated with cross-functional teams to enhance overall flight experience for passengers while maintaining strict safety standards.
  • Supported fellow crew members in managing challenging situations involving unruly or intoxicated passengers, maintaining order within the cabin area.
  • Improved passenger loyalty through personalized attention, anticipating needs and exceeding expectations throughout each flight.
  • Promoted a positive company image by consistently delivering high-quality customer service experiences for all passengers.
  • Assisted passengers with special needs or medical conditions, ensuring their comfort during flights.
  • Delivered accurate in-flight announcements, keeping passengers informed about flight progress and safety guidelines.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Education

No Degree - Airline

Airline Academy
Eagan, MN
01-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Public speaking
  • Emergency procedures
  • FAA regulations
  • Calm under pressure
  • Preflight briefings
  • Empathy and patience
  • Adaptability and flexibility

Timeline

Regional Flight Attendant

Envoy Airlines
04.2017 - 02.2024

Server/Bartender

Levy Restaurants
04.2009 - Current

No Degree - Airline

Airline Academy

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