Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Hogeland

Altoona,AL

Summary

Dynamic and dedicated professional with a positive attitude and a strong background in customer service. Proven ability to resolve inquiries and enhance client satisfaction while efficiently processing insurance claims. Committed to continuous learning and improving operational efficiency through effective communication and teamwork.

Overview

23
23
years of professional experience

Work History

Stocker

Walmart
12.2022 - Current
  • Learned proper safety protocols for operating equipment and handling stock.
  • Assisted in organizing merchandise displays for optimal customer accessibility.
  • Executed inventory management tasks using company-specific software systems.
  • Maintained cleanliness and organization of stock areas to enhance efficiency.
  • Answered customer questions and provided detailed product information.

Customer Service Representative

All Star Medical
01.2016 - 08.2016
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Processed orders and returns efficiently in compliance with company policies.
  • Collaborated with team members to enhance service delivery and achieve customer satisfaction goals.
  • Verified insurance coverage
  • Collected payments and resolved billing issues

Billing Clerk/ Receptionist

Trussville Vision Care
07.2010 - 01.2016
  • Processed billing statements accurately and efficiently for timely payments.
  • Managed customer inquiries regarding billing discrepancies and provided effective resolutions.
  • Collaborated with accounting team to ensure compliance with financial regulations.
  • Maintained organized records of transactions to support audit processes.
  • Verified insurance coverage
  • Scheduled appointments and answered multi line phones

Receptionist

Snead Family Eye Care
03.2003 - 07.2010
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling, optimizing staff availability and client service delivery.
  • Maintained a professional and welcoming environment, enhancing visitor experiences through excellent communication.
  • Assisted in implementing office procedures, improving workflow efficiency and operational consistency.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Verified insurance coverage

Education

High School Diploma -

Susan Moore High School
Blountsville, Al

Skills

  • Willing to learn
  • Positive attitude
  • Customer Service
  • Insurance claims

Timeline

Stocker

Walmart
12.2022 - Current

Customer Service Representative

All Star Medical
01.2016 - 08.2016

Billing Clerk/ Receptionist

Trussville Vision Care
07.2010 - 01.2016

Receptionist

Snead Family Eye Care
03.2003 - 07.2010

High School Diploma -

Susan Moore High School

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Wendy Hogeland