Wendy Horak
Keystone,IA
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Team Lead
NCS Pearson
01.2020 - 01.2024
- Collected, arranged, and input information into a database system.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Created organized filing system to manage department documents.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Days Inn & Suites
01.2019 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Baymont Inn & Suites
01.2016 - 01.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Science - Business Management
Penn Foster
Scranton, PA03-2025
AA of Applied Science - Information Technology, System/Networking
Kaplan University
Cedar Rapids, IA12.2009
Skills
- Microsoft Office
- Spreadsheets
- Teams
- Databases
- Oracle
- Operational excellence
- Workforce planning
- Forecasting
- Documentation
- Cost reduction
- Staff supervision
- Technology
Certification
- Supervision
- Product Management
- CRM
- KPI
- Inventory & Quality Management
Timeline
Operations Team Lead
NCS Pearson
01.2020 - 01.2024
General Manager
Days Inn & Suites
01.2019 - 01.2020
General Manager
Baymont Inn & Suites
01.2016 - 01.2019
Bachelor of Science - Business Management
Penn Foster
AA of Applied Science - Information Technology, System/Networking
Kaplan University
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