Wendy Howard
Hayden,CO
Summary
A dependable and detailed-oriented individual that possesses a strong ability to work well under pressure, able to be adaptable, creative, and strongly resourceful when faced with decision making. Successfully working in customer service for 20+ years creates a strong foundation in communication. Solid communication skills can increase employee and member engagement, build trust and clarity, boost productivity, grow leaders, and elevate the quality of a company. Passionate about community engagement and inter-organization engagement.
Overview
24
24
years of professional experience
Work History
Member Services Supervisor, Member Service Lead, and Member Service Representative
Yampa Valley Electric Association
06.2017 - 01.2023
- Responsible for supervising and managing activities in the Member Services department such as serving the association’s members and staff, standardizing processes, completing Capital Credit processes, sponsoring community events, and creating a cohesive and productive work environment within the Member Services department
- Expected to Understand and implement Association’s By-Laws, Rules, and Regulations as it applies to the department and the members
- Assisted with Board of Directors elections
- Assist in planning, developing, and administering member programs that provide value to the Association’s members
- Focused on training excellent customer service to the Member Service Representatives in the department to ensure the best experience while assisting members and their questions
- Assists in the preparation of annual audit information.
Customer Service/Bartender/Manager
Creekside Café
03.2010 - 06.2017
- Held a key responsibility to create and provide a positive dining and customer service experience
- Responsible for staff scheduling, bar supply inventory and ordering, multiple table sections, accurate financial transactions, and daily closing reports.
Administrative Assistant
Align Pilates Physical Therapy and Wellness
04.2013 - 05.2016
- Worked independently in the office, filing insurance payments, crediting patients’ accounts payable/receivable in QuickBooks, organizing patient files, patient scheduling, and entering all information needed for accurate insurance filing and accounting processes
- Implemented inventory organization and documentation
- HIPPA Certified and compliant.
Customer Service/Bartender/Manager
Creekside Café
04.2006 - 08.2008
- Held a key responsibility to create and provide a positive dining and customer service experience
- Responsible for staff scheduling, bar supply inventory and ordering, multiple table sections, accurate financial transactions, and daily closing reports.
Customer Service
Bamboo Market
11.2004 - 08.2005
- Handled Point of Sale transactions
- Provided product knowledge and assistance to customers
- Responsible for organizing and stocking products.
Office Assistant/Server
Latitude, 34 Fine Dining
03.2002 - 10.2004
- Responsible for filing and organizing office files
- Created a positive and fine dining experience.
Manager/Personal Trainer/Kickbox Fitness Instructor
Wyatt Fitness
09.1998 - 03.2002
- Handled facility staffing and training
- Responsible for all Accounts Payable/Receivables, payroll, inventory, and membership marketing
- Promoted membership enrollment, created member nutrition/fitness training programs, and instructed daily Kickbox Fitness classes.
Education
BAS Leadership and Management -
Colorado Mountain Community College
02.2024
Associates of Applied Science in Accounting - Accounting procedures and QuickBooks Accounting Software
Rangely/Craig, Colorado Northwestern Community College
01.2013
Associates of Applied Science in Business Administration - Business procedures such as business law, business communication and sociology, and business presentations
Wilmington, NC Cape Fear Community College
01.2003
Skills
- Strong collaborator
- Professional communication skills
- Strong knowledge of utility billing processes, budgeting, and GAAP
- Strong customer service skills that include communication, active listening, empathy, conflict resolution, and providing a level of excellence in customer service and community service
- Understand the importance of being a good leader by creating a vision and leading others toward its fulfillment
- Focused on creating a level of leadership that finds new opportunities to build on success, inspire and motivate employees to grow and evolve
- Staff Management
- Goal-Oriented
- Processes and Procedures
- Training and Mentoring
Timeline
Member Services Supervisor, Member Service Lead, and Member Service Representative
Yampa Valley Electric Association
06.2017 - 01.2023
Administrative Assistant
Align Pilates Physical Therapy and Wellness
04.2013 - 05.2016
Customer Service/Bartender/Manager
Creekside Café
03.2010 - 06.2017
Customer Service/Bartender/Manager
Creekside Café
04.2006 - 08.2008
Customer Service
Bamboo Market
11.2004 - 08.2005
Office Assistant/Server
Latitude, 34 Fine Dining
03.2002 - 10.2004
Manager/Personal Trainer/Kickbox Fitness Instructor
Wyatt Fitness
09.1998 - 03.2002
BAS Leadership and Management -
Colorado Mountain Community College
Associates of Applied Science in Accounting - Accounting procedures and QuickBooks Accounting Software
Rangely/Craig, Colorado Northwestern Community College
Associates of Applied Science in Business Administration - Business procedures such as business law, business communication and sociology, and business presentations
Wilmington, NC Cape Fear Community College
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