Wendy Howard
Hayden,CO
Summary
A dependable and detailed-oriented individual that possesses a strong ability to work well under pressure, able to be adaptable, creative, and strongly resourceful when faced with decision making. Successfully working in customer service for 20+ years creates a strong foundation in communication. Solid communication skills can increase employee and member engagement, build trust and clarity, boost productivity, grow leaders, and elevate the quality of a company. Passionate about community engagement and inter-organization engagement.
Overview
24
24
years of professional experience
Work History
Member Services Supervisor, Member Service Lead, and Member Service Representative
Yampa Valley Electric Association
2017.06 - 2023.01
- Responsible for supervising and managing activities in the Member Services department such as serving the association’s members and staff, standardizing processes, completing Capital Credit processes, sponsoring community events, and creating a cohesive and productive work environment within the Member Services department
- Expected to Understand and implement Association’s By-Laws, Rules, and Regulations as it applies to the department and the members
- Assisted with Board of Directors elections
- Assist in planning, developing, and administering member programs that provide value to the Association’s members
- Focused on training excellent customer service to the Member Service Representatives in the department to ensure the best experience while assisting members and their questions
- Assists in the preparation of annual audit information.
Customer Service/Bartender/Manager
Creekside Café
2010.03 - 2017.06
- Held a key responsibility to create and provide a positive dining and customer service experience
- Responsible for staff scheduling, bar supply inventory and ordering, multiple table sections, accurate financial transactions, and daily closing reports.
Administrative Assistant
Align Pilates Physical Therapy and Wellness
2013.04 - 2016.05
- Worked independently in the office, filing insurance payments, crediting patients’ accounts payable/receivable in QuickBooks, organizing patient files, patient scheduling, and entering all information needed for accurate insurance filing and accounting processes
- Implemented inventory organization and documentation
- HIPPA Certified and compliant.
Customer Service/Bartender/Manager
Creekside Café
2006.04 - 2008.08
- Held a key responsibility to create and provide a positive dining and customer service experience
- Responsible for staff scheduling, bar supply inventory and ordering, multiple table sections, accurate financial transactions, and daily closing reports.
Customer Service
Bamboo Market
2004.11 - 2005.08
- Handled Point of Sale transactions
- Provided product knowledge and assistance to customers
- Responsible for organizing and stocking products.
Office Assistant/Server
Latitude, 34 Fine Dining
2002.03 - 2004.10
- Responsible for filing and organizing office files
- Created a positive and fine dining experience.
Manager/Personal Trainer/Kickbox Fitness Instructor
Wyatt Fitness
1998.09 - 2002.03
- Handled facility staffing and training
- Responsible for all Accounts Payable/Receivables, payroll, inventory, and membership marketing
- Promoted membership enrollment, created member nutrition/fitness training programs, and instructed daily Kickbox Fitness classes.
Education
BAS Leadership and Management -
Colorado Mountain Community College
02.2024
Associates of Applied Science in Accounting - Accounting procedures and QuickBooks Accounting Software
Rangely/Craig, Colorado Northwestern Community College
01.2013
Associates of Applied Science in Business Administration - Business procedures such as business law, business communication and sociology, and business presentations
Wilmington, NC Cape Fear Community College
01.2003
Skills
- Strong collaborator
- Professional communication skills
- Strong knowledge of utility billing processes, budgeting, and GAAP
- Strong customer service skills that include communication, active listening, empathy, conflict resolution, and providing a level of excellence in customer service and community service
- Understand the importance of being a good leader by creating a vision and leading others toward its fulfillment
- Focused on creating a level of leadership that finds new opportunities to build on success, inspire and motivate employees to grow and evolve
- Staff Management
- Goal-Oriented
- Processes and Procedures
- Training and Mentoring
Timeline
Member Services Supervisor, Member Service Lead, and Member Service Representative
Yampa Valley Electric Association
2017.06 - 2023.01
Administrative Assistant
Align Pilates Physical Therapy and Wellness
2013.04 - 2016.05
Customer Service/Bartender/Manager
Creekside Café
2010.03 - 2017.06
Customer Service/Bartender/Manager
Creekside Café
2006.04 - 2008.08
Customer Service
Bamboo Market
2004.11 - 2005.08
Office Assistant/Server
Latitude, 34 Fine Dining
2002.03 - 2004.10
Manager/Personal Trainer/Kickbox Fitness Instructor
Wyatt Fitness
1998.09 - 2002.03
BAS Leadership and Management -
Colorado Mountain Community College
Associates of Applied Science in Accounting - Accounting procedures and QuickBooks Accounting Software
Rangely/Craig, Colorado Northwestern Community College
Associates of Applied Science in Business Administration - Business procedures such as business law, business communication and sociology, and business presentations
Wilmington, NC Cape Fear Community College
Similar Profiles
SHARON CHANEYSHARON CHANEY
Field Services Representive at Yampa Valley Electric AssociationField Services Representive at Yampa Valley Electric Association
Joshua HirnerJoshua Hirner
Journeyman Lineman at Northeast Power Electric CooperativeJourneyman Lineman at Northeast Power Electric Cooperative
Trisha DuhartTrisha Duhart
Supervisor of Call Center at Valley Electric AssociationSupervisor of Call Center at Valley Electric Association