Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Wendy Hubbard

Romney,WV

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

26
26
years of professional experience

Work History

Member Service Representative

Navy Federal Credit Union
12.2018 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained and managed customer files and databases.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.

Real Estate Agent

McLaughlin Realty, LLC
05.2000 - 06.2020
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.

General Manager of Food Service

North Central Virginia Restaurants-Papa Johns
05.2003 - 12.2018
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.

Corrections Officer

Montgomery County Department Of Corrections
08.1997 - 05.1999
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Routinely counted inmates and in response to potential security breaches.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Examined incoming and outgoing mail to detect contraband.
  • Mitigated risks and emergency response delays by monitoring weapon inventory controls.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted routine and emergency head counts.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Booked new inmates into facility and processed inmates for release.

Education

Associate of Science - Criminal Justice

Frederick Community CollegeCriminal
Frederick, MD
06.1995

Skills

  • Appointment Scheduling and Confirmation
  • Information Updates
  • Customer Support
  • Customer Standards Compliance
  • Credit Card Applications
  • Data Security Techniques
  • Bank Secrecy Act

Timeline

Member Service Representative

Navy Federal Credit Union
12.2018 - Current

General Manager of Food Service

North Central Virginia Restaurants-Papa Johns
05.2003 - 12.2018

Real Estate Agent

McLaughlin Realty, LLC
05.2000 - 06.2020

Corrections Officer

Montgomery County Department Of Corrections
08.1997 - 05.1999

Associate of Science - Criminal Justice

Frederick Community CollegeCriminal

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