Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Hudson

Candler,NC

Summary

I have had many jobs mainly in customer service but i love manufacturing. I excelled when i got this job and have moved up quickly since i started working for jabil. I think i would be good at an leadership position. I have been doing Group lead for a year now and back up 2 years before that. I am great with people i get along with everyone. I am fair and easy to work with but i also expect the people who work for me to do their job to the best of their abilites. I am very hard worker and pride myself on being so. I have a very positive attitude. I also have a good understanding of the production floor.

Overview

20
20
years of professional experience

Work History

Group Lead

Jabil
Arden, NC
08.2017 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
  • Increased plant safety by implementing proactive strategies and well-structured training.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance regularly through feedback sessions or reviews.
  • Monitored inventory levels, ordered materials as needed, and managed stock levels.
  • Supported departments in successfully utilizing available labor, materials and equipment resources for production.
  • Ensured compliance with safety regulations in the workplace.
  • Oversaw employees and related programs to maximize team productivity and facility output.
  • Supervised a team of production staff, providing guidance and mentoring when needed.

Office Manager

Appalachian motors car lot
Enka, NC
05.2016 - 03.2017
  • Coded and entered daily invoices with in-house accounting software.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Front Desk Customer Service Associate

Home Depot
Hendersonville, NC
06.2012 - 04.2015
  • Verified and collected client payments.
  • Answered phone calls from customers promptly and courteously.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Provided accurate quotes for requested products or services.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Produce Mangager

Ingles
Brevard, NC
03.2004 - 07.2010
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Trained and coached new team members.
  • Assigned work and monitored performance of project personnel.
  • Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
  • Received produce deliveries and unloaded produce.
  • Ordered stock from suppliers according to established purchasing procedures.

Education

High School Diploma -

West Henderson High School
Hendersonville, NC
05-2002

Some College (No Degree) - Computer Classes

Blue Ridge Community College
Hendersonville, NC

Skills

  • Friendly, Positive Attitude
  • Problem-Solving
  • Supervision and Leadership
  • Quality Assurance
  • Computer Skills
  • Problem Resolution

Timeline

Group Lead

Jabil
08.2017 - Current

Office Manager

Appalachian motors car lot
05.2016 - 03.2017

Front Desk Customer Service Associate

Home Depot
06.2012 - 04.2015

Assistant Produce Mangager

Ingles
03.2004 - 07.2010

High School Diploma -

West Henderson High School

Some College (No Degree) - Computer Classes

Blue Ridge Community College

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Wendy Hudson