Wendy Hulahan
Hurst,TX
Summary
Accomplished Corporate Operations Manager with a proven track record at AAMCO Transmissions, enhancing company performance through effective organizational development and cross-functional coordination. Excelled in client relations and inventory management, achieving a significant increase in customer satisfaction. Demonstrated exceptional problem-solving abilities and a commitment to excellence, fostering strong partnerships and driving operational success.
Overview
20
20
years of professional experience
Work History
Corporate Operations Manager
AAMCO Transmissions
08.2023 - 11.2024
- Worked closely with technicians to ensure alignment in business goals and objectives, enhancing overall company performance
- Established strong relationships with clients, vendors, and partners to facilitate seamless communication and collaboration across all levels of the organization.
- Schedule appointments, Developing cost estimates for automotive repairs or maintenance. Ordering parts for all repairs. Advising customers on necessary/suggested services and options. Managing administrative tasks such as paperwork and records related to the service provided.
- Working with extended warranties companies for repairs. Sending in all necessary photos, videos and repair orders with estimates.
Store Manager
National Tire and Battery
04.2017 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Front Office Manager
Auto Trim Restyling
12.2014 - 04.2017
- Managed all drivers and routes to ensure time management for mechanics to get installs out in a timely manner and back to the dealerships.
- Managed appointments over the phone effectively ensuring full capacity utilization.
- Established strong relationships with clients, vendors, and partners to facilitate seamless communication and collaboration across all levels of the organization.
Service Advisor
Suntrup Kia South
05.2014 - 12.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Plaza BMW
07.2010 - 05.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Aftermarket Coordinator Manager
St. Charles Nissan
02.2005 - 05.2010
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated aftermarket companies and customers to have installs completed on new/used vehicles that customers purchased. Such as window tint, sunroofs, leather installs.
- Established strong relationships with clients, vendors, and partners to facilitate seamless communication and collaboration across all levels of the organization.
Education
High School Diploma -
Smith Cotton High School
Sedalia, MOSkills
- Organizational development
- Corporate communications
- Cross-functional coordination
- Problem-solving
- Customer relationship management
- Planning and implementation
- Invoice processing
- Decision-making
- Client relations
- Inventory management
Timeline
Corporate Operations Manager
AAMCO Transmissions
08.2023 - 11.2024
Store Manager
National Tire and Battery
04.2017 - 08.2023
Front Office Manager
Auto Trim Restyling
12.2014 - 04.2017
Service Advisor
Suntrup Kia South
05.2014 - 12.2014
Service Advisor
Plaza BMW
07.2010 - 05.2014
Aftermarket Coordinator Manager
St. Charles Nissan
02.2005 - 05.2010
High School Diploma -
Smith Cotton High School
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