Wendy Hurst
Parkers Lake,KY
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably at BlackBeltHelp.com. Excelled in resolving customer complaints, enhancing loyalty, and mastering call center operations. Skilled in critical thinking and computer proficiency, adept at improving customer satisfaction and streamlining payment processing. Proven track record in fast-paced environments, demonstrating exceptional communication skills and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
BlackBeltHelp.com
03.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
First Financial Credit
12.2014 - 05.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Lead Sales Associate
Convenience Store
10.2004 - 11.2014
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Ultimate Medical Academy
Clearwater, FLSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Call center experience
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Microsoft outlook
- Key holder experience
Languages
English
Timeline
Customer Service Representative
BlackBeltHelp.com
03.2023 - 10.2024
Customer Service Representative
First Financial Credit
12.2014 - 05.2015
Lead Sales Associate
Convenience Store
10.2004 - 11.2014
High School Diploma -
Ultimate Medical Academy
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