Wendy Ibarra Vara
San Antonio,Texas
Summary
Proactive, customer orientated through my 9 years working. Exceptional communication skills with the ability to remain calm and convincing in negative situations. Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment. Strong multitasking skills and fast learning ability. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions.
Overview
9
9
years of professional experience
Work History
Associate Principal Secretary/Bookkeeper
Northside Independent Sch District
2022.11 - 2023.10
- Increased client satisfaction by effectively managing multiple projects and meeting deadlines.
- Developed strong relationships with clients through consistent communication and collaboration.
- Streamlined processes for increased efficiency and improved project outcomes.
- Mentored junior team members, contributing to their professional growth and development.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Customer Service Representative
Citibank
2020.01 - 2022.09
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Handled customer inquiries, billing questions, payments, and service requests
- Compiled customer feedback to recommend improvements to management
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
Hostess
Tongs Thai Restaurant
2019.01 - 2020.01
- Resolved customer concerns and handled requests with professionalism
- Monitored dining rooms for seating availability, service, and occupancy limitations
- Served take-out customers and managed curbside delivery service
- Managed guests' expectations concerning wait times for seating
- Received consistent recognition for efficient dining room management
- Handled customer payments, tracking orders and processing transactions with high accuracy.
Assistant Supervisor
JC Penney
2017.01 - 2019.01
- Met customer commitments with skilled management of worker assignments and day-to-day work
- Addressed issues, problems, and concerns proactively with open door policy
- Improved team compliance and safety operations by clearly enforcing rules and improving processes
- Improved decision-making processes by incorporating employee feedback
- Improved team performance by providing direction and hands-on support
- Focused employees on important tasks and prioritized work actions to accomplish daily goals
- Contributed to effective decision-making with detailed reports on daily operations
- Oversaw employee training and all staff management tasks
- Maximized employee performance with effective training and close mentoring.
Customer Service Representative
Alorica Call Center
2017.01 - 2017.01
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Handled customer inquiries, billing questions, payments, and service requests.
Assistant Supervisor
JC Penney
2015.01 - 2017.01
- Met customer commitments with skilled management of worker assignments and day-to-day work
- Addressed issues, problems, and concerns proactively with open door policy
- Improved decision-making processes by incorporating employee feedback
- Improved team compliance and safety operations by clearly enforcing rules and improving processes
- Improved team performance by providing direction and hands-on support
- Focused employees on important tasks and prioritized work actions to accomplish daily goals
- Tracked employee performance to determine areas of strength and skills to improve
- Maximized employee performance with effective training and close mentoring.
Education
Stevens High School
01.2009
Skills
- Customer service
- Problem resolution
- Strong communication
- Relationship building
- Positive and professional
- Process improvement
- Strategic planning
- Operations management
- Innovation and creativity
Languages
Spanish
Native or Bilingual
Timeline
Associate Principal Secretary/Bookkeeper
Northside Independent Sch District
2022.11 - 2023.10
Customer Service Representative
Citibank
2020.01 - 2022.09
Hostess
Tongs Thai Restaurant
2019.01 - 2020.01
Assistant Supervisor
JC Penney
2017.01 - 2019.01
Customer Service Representative
Alorica Call Center
2017.01 - 2017.01
Assistant Supervisor
JC Penney
2015.01 - 2017.01
Stevens High School
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