Wendy Ingle
Rossville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
16
16
years of professional experience
Work History
Refund Analyst
NACS/Medsrv
09.2022 - Current
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
Charge Capture Cash Posting Rep
CHI Memorial Mountain Management
02.2020 - 09.2022
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Prepared source data for computer entry by compiling and sorting information.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed bank deposits and reconciled financial statements.
- Balanced cash and bank deposits to generate monthly accounting reports.
- Prepared daily bank deposits
AR Analyst/Customer Service Representative
Hutcheson Medical Center
09.2012 - 02.2020
- Assist all patient accounting/billing inquiries by answering all phone calls and/or walk-ins.
- Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Customer Service Representative
Comcast
04.2009 - 09.2012
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Chattanooga State Technical Community College
Chattanooga, TN08.1996
High School -
Ooltewah High School
Ooltewah, TN05-1996
Skills
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Microsoft Excel proficiency
- Refund processing
- Account updating
- Billing data verification
- 10-key data entry
- Customer service
- Problem-solving
- Teamwork
- Process payments
Personal Information
Authorized To Work: US
Timeline
Refund Analyst
NACS/Medsrv
09.2022 - Current
Charge Capture Cash Posting Rep
CHI Memorial Mountain Management
02.2020 - 09.2022
AR Analyst/Customer Service Representative
Hutcheson Medical Center
09.2012 - 02.2020
Customer Service Representative
Comcast
04.2009 - 09.2012
Chattanooga State Technical Community College
High School -
Ooltewah High School
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