Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Jackson

Chicago,IL

Summary

Self motivated and energetic, comfortable with handling a variety of responsibilities, proficient computer skills including: Microsoft word, excel and PowerPoint. Friendly customer service with can do attitude and willingness to help at all times. High power customer services who effectively motivates through continuous guidance, directions, development and coaching.

Overview

12
12
years of professional experience

Work History

Home Health Aide

Gareda/Accent Homecare services
Chicago, IL
10.2020 - Current
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness

Home Health Aide

Department of Rehabilitation Services
Chicago, IL
03.2018 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Tracked and reported clients' progress based on observations and conversations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness

Executive Assistant

No Adults Left Behind Education And Resources Cent
Chicago , Illinois
08.2018 - 06.2020
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Filed paperwork and organized computer-based information.
  • Answered high volume of phone calls and email inquiries.
  • Executed basic banking and bookkeeping tasks.

Dietary Aide

Imperial Nursing Home
Chicago, IL
02.2015 - 01.2017
  • Served specific meals to patients with special dietary needs.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Cleaned and maintained dining room during and after each meal service.
  • Stocked food and other supplies for main kitchen and units as needed.
  • Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
  • Checked and updated diet orders via computer database.
  • Received, stored and distributed food and supplies promptly, checking orders for accuracy.

Garage Attendant

AT&T
Chicago, IL
02.2013 - 04.2015
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Informed managers of issues with loss prevention and security.
  • Maintained cleanliness, neatness and organization of all areas.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Education

High School Diploma -

NalB High School
Chicago, IL
06.2007

Skills

  • Client documentation
  • Behavior redirection
  • Compassionate client care
  • Care plan management
  • Customer service
  • Leadership
  • Multitasking
  • Client safety and first aid
  • Decision-making
  • Team building
  • First Aid and Safety

Timeline

Home Health Aide

Gareda/Accent Homecare services
10.2020 - Current

Executive Assistant

No Adults Left Behind Education And Resources Cent
08.2018 - 06.2020

Home Health Aide

Department of Rehabilitation Services
03.2018 - Current

Dietary Aide

Imperial Nursing Home
02.2015 - 01.2017

Garage Attendant

AT&T
02.2013 - 04.2015

High School Diploma -

NalB High School

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