Wendy Janeth Hernandez
Denair,USA
Summary
Currently seeking new opportunities and growth.
Quality professional with strong background in driving process improvements and ensuring compliance with regulatory standards. Expertise in data analysis, process optimization, and problem-solving. Proven track record of fostering team collaboration and adapting to changing priorities to achieve results. Renowned for reliability, communication skills, and proactive approach to quality management.
A strong background in driving quality improvement initiatives. Successfully enhanced operational processes and fostered cross-departmental collaboration to increase efficiency. Demonstrated expertise in root cause analysis and continuous process improvement.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to the available open position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Quality Improvement Coordinator
Community Medical Centers, Inc.
05.2021 - Current
- Develop and collaborate with the goal of implementing operational quality improvement projects aligned with organizational goals and values
- Manage over 20 clinic submitted incident reporting data
- Conduct research, review incident reporting data outcomes, develop recommendations and reports on a monthly or quarterly basis as assigned in various committees to mitigate potential risks involving all stakeholders
- Consults with department leadership on a wide variety of compliance related subject matter areas that may be a potential risk
- Identify missed opportunities based on quality-based data
- Act on data by involving team on how care gaps can be closed or/ and improved
- Provide mentoring, training and skills transfer to all levels of the organizations practice of performance improvement tools and methodologies
- Serve as a resource to provider network staff support, and stakeholders on performance improvement tools and methods
- Collaborate with patient relation manager to investigate and respond to patient complaints and grievances received from health plans in a timely manner to address patient's needs
- Communicates with members throughout the investigation, offers customer-focused solutions, and practices exemplary customer service to all stakeholders
- Focus on organizational efforts to improve clinical quality measures that can improve patient satisfactory outcomes
- Conduct risk assessments in collaboration with various departments
- Assist in conducting clinical audits with Environmental of Safety Director
- Continuous improvement leadership training/ development for new hires and existing employees on Plan-Do- Study-Act model and on how to utilize operational and quality clinical data in platform Tableau and Relevant
- Lead administrator of incident reporting system: Triage every incident reported, assign as needed to various departments, for further investigation, determine risk potential and conduct a chart review
- Enhance staff knowledge around the importance of reporting occurrences with the goal to improve patient safety and care quality
- Assists in conducting risk assessments to identify potential areas of compliance vulnerability and areas at high risk of non-compliance; making recommendations for risk mitigation interventions based on data gathered from incident variance reporting
- Perform monthly audits based on policy and procedure guideline chart audits for assigned CMC clinics
- Lead and support development, review, and documentation of new and existing policies, procedures, activities, as well as evaluation plans, logic models, and evaluation tools
- Maintain ethical, privacy (HIPAA), and security issues related to health data
- Collaborate with leadership on new improvements to meet organizational goals to meet HRSA, Joint Commission, and other state and federal standards and regulations
- Documented and reported issues with compliance, standards of care, and quality assurance requirements.
- Championed data-driven decision-making processes that led to targeted improvements in critical performance areas.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Improved company's risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Clinical Dental Supervisor/ Manager, Registered Dental Assistant, Patient Service Representative
Golden Valley Health Centers
07.2013 - 01.2021
- Coordinate day-to-day clinical functions of the Dental Clinic front office and back office
- Staff coordinator/ Manage work schedules including the scheduling of Provider and Dental Assistants time off
- Participates and advises in personnel matters relating to the dental staff including recruiting, interviewing, and hiring
- Assists in arranging continuing professional education, in-service training, and orientations
- Coach/ Mentor all staff
- Worked closely with quality assurance staff to provide quality care for patients
- Arranges regular staff meetings and leadership meetings
- Assists Dental Providers in developing and maintaining Quality Assurance program, as assigned
- Manages and purchases dental supplies and maintains dental budget
- Professionally Interact with vendors/ sale representatives
- Assures accurate and timely submission of employee evaluations
- Maintain a sterile and neat working environment according to infection control procedures following OSHA, HRSA, CDC, ADA, CDA Joint commission guidelines for patient and employee safety
- Educate and provide information to staff/ patients
- Maintain professionalism by attending educational workshops
- Accurately collect office charges, post payments, manage patient account
- Obtain and enter current patient information for current and new patients in electronic records
- General secretarial work/ Clerical work
- Train new employees and keep current employees trained back office and front office to ensure staff is compliant and processes are being followed according to organizational policies
- Responsible for proper and timely input of required data in established database
- Corresponding to irate patients or complaints
- Clinical Operation responsibilities
- Reason for leaving: Currently seeking new opportunities and growth
- Managed 12 dental sites
Education
Health Compliance Certificate Program - Health Law And Compliance
University of Pittsburgh School of Law
Pittsburgh, PA06.2025
Master of Arts - Public Health
University of Phoenix
Phoenix, AZ07.2023
Bachelor of Arts - Healthcare Administration
The University of Arizona
Chandler, AZ05.2021
Associate of Applied Science - Dental Assisting Program
Heald College
Modesto, CA01.2012
Skills
- Microsoft Office
- Electronic Health Records, NexGen
- Organizational Skills
- Verbal/ Written effective communication
- Detail oriented
- Customer service
- Administrative skills
- Workplace/ Medical terminology
- Ability to work independently
- Compliance with policies
- Ability to work without direct supervision
- Ability to maintain confidentiality
- Incident Reporting
- Analysis
- Documentation management
- Audit compliance
- Process development
- Presenting Skills
- Corrective action planning
- Project Management
- Time management abilities
- Team collaboration
- Quality Control Management
- Team building
- Self-motivation
- Problem-solving aptitude
- Conflict resolution techniques
- Due diligence
- Reporting skills
- Investigations expertise
- Documentation review
- Data presentation skills
Languages
Spanish
Native or Bilingual
Timeline
Quality Improvement Coordinator
Community Medical Centers, Inc.
05.2021 - Current
Clinical Dental Supervisor/ Manager, Registered Dental Assistant, Patient Service Representative
Golden Valley Health Centers
07.2013 - 01.2021
Health Compliance Certificate Program - Health Law And Compliance
University of Pittsburgh School of Law
Master of Arts - Public Health
University of Phoenix
Bachelor of Arts - Healthcare Administration
The University of Arizona
Associate of Applied Science - Dental Assisting Program
Heald College
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