Wendy Jansen
Kimberly
Summary
Dynamic and results-oriented professional with a proven track record at Pitney Bowes, adept in invoice processing and client interaction. Excelled in enhancing customer relationships and streamlining financial recordkeeping, leading to a significant improvement in client satisfaction. Skilled in data entry and possesses a positive attitude, ensuring high-quality administrative support and problem-solving capabilities.
Overview
30
30
years of professional experience
Work History
Back Office Associate
Pitney Bowes
06.2004 - Current
- Accounts receivable for clients terminating their contracts, along with invoice application.
- Support for USPS hubs and setting up funding for their postal units.
- Handled reimbursement requests for spoiled postage.
- Create invoices for our third-party vendor.
- Receptionist.
- Managed portal invoicing processes.
- Managed large-scale client invoicing processes efficiently.
Swing Manager
McDonald's
10.1994 - 05.2004
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Led employee training sessions for improved performance and adherence to company standards.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Little Chute High School
Little Chute, WI05.1998
Skills
- Data entry expertise
- Document management
- Research and analysis
- Financial recordkeeping
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- Verbal communication
- File organization
- Organizing and categorizing
- Office administration
- Strong problem solver
- Prioritizing work
- Data entry
- Professional and mature
- Excel spreadsheets
- Invoice processing
- Client interaction
- Meticulous attention to detail
- Complex Problem-solving
- Payment processing
- Issue resolution
- Quality assurance
- Administrative support
- Mail handling
- Customer relationship management (CRM)
- File maintenance
- Office supplies management
- Spreadsheet creation
- Spreadsheet management
- Proofreading
Timeline
Back Office Associate
Pitney Bowes
06.2004 - Current
Swing Manager
McDonald's
10.1994 - 05.2004
Little Chute High School
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