Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Languages
Timeline
Generic

Wendy Jean-Francois

Orlando,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Porter/Maintenance

Rooms To Go-Orlando, FL
04.2023 - Current


  • Responsible for packaging, wrapping, and loading furniture purchases for customers
  • Arranging furniture within the showroom at the direction of a designers and managers and maintaining the overall appearance and cleanliness of the showrooms.
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
  • Maintained building exteriors for professional, clean presentation standards.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Stored supplies safely and securely to prevent theft and damage.
  • Increased workplace safety by immediately reporting potential hazards.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

Unloader/Loader

Williams-Sonoma, Inc.-Pompano Beach, FL
08.2021 - 11.2022


  • Loaded packages onto pallets and into staging areas as directed.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Assisted other team members in navigating large loads.
  • Adhered to company safety protocols and complied with OSHA standards.
  • Unloaded packages with care and placed in proper staging area.
  • Maintained organized work area by storing equipment safely and properly.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.

Driver

Advance Auto Parts-Oakland Park, FL
03.2017 - 05.2019


  • Delivered goods and products to customer on time and in excellent shipping and packaging condition
  • Safely deliver parts to customers as needed
  • Pick and stage parts for customer orders
  • Pick up returns and cores
  • Ensured that goods and products were delivered to the customer on time and in excellent condition
  • Directly interacted with customers in a pleasant manner.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed all relevant traffic laws and safety regulations.
  • Obtained signatures from customers upon delivery of goods.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Drove safely in various weather and road conditions to avoid accidents.

Electronics Sales Associate

Walmart-Sioux Center, IA
09.2016 - 01.2017


  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Processed credit and debit card payments to complete customer buying experience
  • Checked to see if requested items were available from store's inventory
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Located merchandise across various stores to address customer needs.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Warehousing Associate

Sherwin-Williams Paint Store-Fort Lauderdale, FL
08.2014 - 07.2021


  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Sell or arrange for delivery, financing, or service contracts for merchandise
  • Greeted customers entering store and promoted sales or special programs
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Completed cycle counts and monthly inventory.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Managed warehouse operations and verified proper shipment procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.

Server

Horizon Bay Vibrant Retirement Living-Tamarac, FL
02.2013 - 08.2014


  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Restocked salad bar and buffet for lunch and dinner service
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Greeted and maintained relationships with regular customers
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

Warehousing / Supervisor

South Florida Events-Coconut Creek, FL
05.2011 - 02.2013


  • Completed daily operations on time and maintained high standards of accuracy
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

Associate of Science - Computer Science

Broward College
Fort Lauderdale, FL
06.2017

Skills

  • Warehouse and manufacturing operations
  • Safety Protocols
  • Fast Learner
  • Integrity
  • Deadline-driven
  • Team Development
  • Strong work ethics
  • Transportation
  • Facility Cleaning
  • Problem-Solving
  • Initiative and Self-Motivation
  • Equipment Repairs

Certification

  • Employee of the year, SHERWIN-WILLIAM PAINT - 2015

Assessments

  • Forklift safety, 09/01/21, Completed, Best practices and safety hazards in forklift operation
  • Warehouse safety, 06/01/22, Proficient, Using safe practices in a warehouse setting
  • Work style: Reliability, 09/01/22, Proficient, Tendency to be reliable, dependable, and act with integrity at work
  • Warehouse safety, 02/01/23, Proficient, Using safe practices in a warehouse setting

Personal Information

Willing To Relocate: Anywhere

Languages

English
Full Professional
Haitian Creole
Full Professional

Timeline

Porter/Maintenance

Rooms To Go-Orlando, FL
04.2023 - Current

Unloader/Loader

Williams-Sonoma, Inc.-Pompano Beach, FL
08.2021 - 11.2022

Driver

Advance Auto Parts-Oakland Park, FL
03.2017 - 05.2019

Electronics Sales Associate

Walmart-Sioux Center, IA
09.2016 - 01.2017

Warehousing Associate

Sherwin-Williams Paint Store-Fort Lauderdale, FL
08.2014 - 07.2021

Server

Horizon Bay Vibrant Retirement Living-Tamarac, FL
02.2013 - 08.2014

Warehousing / Supervisor

South Florida Events-Coconut Creek, FL
05.2011 - 02.2013

Associate of Science - Computer Science

Broward College

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