Wendy Jensen
Administrative Secretary/Healthcare
Lena,IL
Summary
Motivated receptionist/secretary with 22 years of experience offering office support in the healthcare industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
22
22
years of professional experience
Work History
Legal Assistant
Agnew Law Office
Rockford, IL
01.2022 - 05.2022
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Handled telephone calls, meeting plans and conference organization requirements.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Handled clerical needs of busy Estate Planning firm with four attorneys and staff.
- Scheduled, adjusted and changed appointments for four attorneys.
Front Office Administrator
Dr. Ignacio U. Omengan
Rockford, IL
01.2000 - 12.2021
- Maintained all files, both EMR and hard copies.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Sorted and distributed business correspondence to correct department or staff member.
- Coordinated daily and weekly schedules and monthly calendar obligations for owner/ professional memoranda, and letters .
- Responded to telephone inquiries from clients, vendors and the patients with a positive first impression of the practice.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Reviewed incoming correspondence and determined priority and required action.
- Answered incoming phone calls and sorted, distributed and sent mail correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained the reception desk in the most professional manner.
- Implemented updated online collection procedures for payment.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.
- Dispersed incoming mail to correct recipients throughout the office.
- Calculated Coordination of Benefits (COB).
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL1979
Skills
- Patient care advocacy
- Check processing
- Overseeing office activities
- Health insurance processing
- Detail-oriented
- Phone call answering
- Routing correspondence
- Insurance eligibility verification
- Invoicing and billing
- Interpersonal communications
- Customer relationship management
Timeline
Legal Assistant
Agnew Law Office
01.2022 - 05.2022
Front Office Administrator
Dr. Ignacio U. Omengan
01.2000 - 12.2021
High School Diploma -
Rolling Meadows High School
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