WENDY JIMENEZ
Las Vegas,NV
Summary
I am dedicated hardworking, experienced professional who is seeking a position within your organization which will allow me to provide the highest level of customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Billing/Collections & Dispatcher
A & R Complete Service
03.2021 - 09.2024
- Hybrid position from remote to in-office. My position focused on a call center setting wherein I assisted customers with collection and billing inquiries regarding past due and current accounts well as new clients. I assisted customers and businesses in scheduling house calls with technicians and arranging a dispatch for services, Importing customers and business information to billing in which sometimes required taking over the phone payments, as well as working directly with warranty information.
Team Leader
Impact Health
12.2021 - 07.2022
- Team Lead woking closely with and overlooking team members to make sure Patients charts and personal information was accurately imported. Assisted patients with setting up payments arrangements on past due accounts and taking payments directly from customers regarding visits. I also assisted patients directly with administering wellness checks and vaccines, contacting insurances for eligibility and billing inquiries.
Front Desk Receptionist
Las Vegas Cancer Center
01.2018 - 12.2021
- Checking in Patients, Collecting Payments and providing billing support in regards to outstanding balances, Verifying insurances, Scheduling appointments.
Dispatcher/Customer Service Representative
Temco Logistics
09.2012 - 12.2017
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
- Billing inquiries and payments on outstanding balances and applying payments to customers and business accounts.
- Operating communication systems, such as telephone, Switchboard, intercom, two-way radio, or public address
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment
- Relay or route written or verbal messages
Education
High School Diploma -
Valley High School
Las Vegas, NVSkills
- Bilingual English/Spanish
- Billing and Payment Options
- Communication skills
- High Volume Calls/ Call Center
- Sales
- Outstanding accounts
- Ability to adapt different scenarios and situations
- Microsoft programs
Certification
- Certified Nursing Assistant (CNA)
Timeline
Team Leader
Impact Health
12.2021 - 07.2022
Call Center Billing/Collections & Dispatcher
A & R Complete Service
03.2021 - 09.2024
Front Desk Receptionist
Las Vegas Cancer Center
01.2018 - 12.2021
Dispatcher/Customer Service Representative
Temco Logistics
09.2012 - 12.2017
High School Diploma -
Valley High School
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