Hi, I’m
Wendy Johnson
Goodyear,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Very personable gets along with others and brings a positive vibe to the work area.
Overview
25
years of professional experience
Work History
Fry's Marketplace
Office Bookkeeper
10.2018 - Current
Job overview
- Verified over $[Amount] of cash and credit payments daily.
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits and money logs.
- Verified postings to ledgers to confirm accurate entry and account balances.
Burlington
Front End Supervisor
10.2021 - 02.2022
Job overview
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept store clean, organized, and tidy.
Fry's Marketplace
Customer Service Associate
04.1998 - 10.2018
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Home SchooledPhoenix, AZ
GED
10.2023
Skills
- Income Statements
- Office Supplies and Inventory
- Office Management Software
- Critical Thinking
- Account Auditing
- Office Procedures
- Record Reconciliation
- Office Administration
- Data Entry and 10-Key
- General Ledger Updates
- Financial Data Analyzation
- Bill Payment and Recordkeeping
Languages
English
Full Professional
Jewelry making and drawing
I make mostly my own jewelry mostly chokers and bracelets. I also enjoy drawing my own characters.
Timeline
Front End Supervisor
Burlington
10.2021 - 02.2022
Office Bookkeeper
Fry's Marketplace
10.2018 - Current
Customer Service Associate
Fry's Marketplace
04.1998 - 10.2018
Home Schooled
GED
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