Wendy Jones
Tampa,FL
Summary
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Nurses
Excel Care Center
2023.05 - Current
- Improved patient care by implementing evidence-based nursing practices and developing comprehensive care plans.
- Enhanced staff performance through regular training, evaluations, and constructive feedback sessions.
- Promoted a collaborative work environment with interdisciplinary teams to optimize patient outcomes.
- Ensured compliance with regulatory standards by conducting thorough audits and making necessary improvements.
- Fostered strong relationships with patients'' families through effective communication strategies and empathetic support systems.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Performed rounds to observe care and interview staff, residents, and families.
- Evaluated existing policies and procedures regularly to adapt them according to changing medical regulations.
Mobile Registered Nurse Assessment Coordinator
Promedica Senior Care
2022.02 - 2023.05
- 100% travel to locations in Florida, Georgia, and Virginia. Provided training, multi-facility oversight, coverage, and assistance with regional support.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Contributed to facility-wide quality improvement initiatives by identifying areas for improvement in assessment processes and implementing evidence-based best practices.
- Mentored new Registered Nurse Assessment Coordinators, sharing expertise to foster professional growth and development within th team.
- Maintained compliance with regulatory requirements through diligent attention to detail in documentation and adherence to established policies and procedures.
- Increased accuracy of reimbursement claims by ensuring thorough completion of required assessments within mandated timeframes.
- Collaborated with other Registered Nurse Assessment Coordinators to develop standardized assessment tools that improved consistency across the organization.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Director of Nursing Services
Heartland Of Fort Myers
2019.08 - 2022.02
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Implemented innovative strategies to address nursing shortages while maintaining high standards of care through COVID pandemic.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Performed rounds to observe care and interview staff, residents, and families.
- Identified department issues to recommend corrective actions.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Infection Control/Staff Development Coordinator/Unit Manager
HCR ManorCare Of Sarasota
2014.07 - 2019.08
- Certification in Nursing Home Infection Prevention
- QAPI and PIP initiation and follow up
- Reduced infection rates by implementing evidence-based practices and guidelines in the healthcare facility.
- Enhanced patient safety through rigorous monitoring and evaluation of infection control measures.
- Conducted thorough investigations into reported outbreaks, identifying sources, and recommending corrective actions to prevent future occurrences.
- Provided comprehensive training for staff on proper hand hygiene, personal protective equipment usage, and other infection control practices to minimize risks.
- Enhanced employee skillsets by developing and implementing comprehensive staff development programs.
- Improved team performance with focused training sessions tailored to individual roles and responsibilities.
- Bolstered overall staff competency by regularly evaluating training needs and adjusting programs accordingly.
- Organized regular staff meetings to discuss progress, address concerns, and celebrate achievements.
- Improved patient satisfaction by implementing efficient nursing unit processes and protocols.
- Enhanced the quality of care provided to patients by creating a supportive and collaborative team environment.
- Reduced medication errors with thorough medication administration education and adherence to best practices.
- Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
- Monitored employee performance to look for areas in need of improvement.
Resident Assessment Coordinator
HCR ManorCare of Sarasota
2015.02 - 2018.01
- Improved resident assessment accuracy by diligently reviewing medical records and consulting with interdisciplinary team members.
- Enhanced care plan effectiveness for residents by collaborating closely with nursing staff, therapists, and physicians.
- Ensured regulatory compliance with federal and state requirements through meticulous attention to detail in documentation and reporting.
- Maintained a high level of knowledge on current practices and industry trends by attending professional development courses and workshops regularly.
- Reduced errors in assessments by conducting thorough quality assurance checks before final submission.
- Assisted in the development of individualized care plans for residents, taking into account their specific needs, goals, and preferences.
- Contributed to successful annual surveys by conducting internal audits to identify areas needing improvement or corrective action.
- Collaborated with other departments to coordinate comprehensive care for residents, ensuring seamless communication between all parties involved.
- Implemented effective time management techniques for MDS completion deadlines, resulting in timely submissions without compromising accuracy or quality.
- Played an active role in facility meetings as a subject matter expert on resident assessments and care planning processes, providing valuable insights for decision-making purposes.
- Provided constructive feedback to staff members on performance related to MDS completion, fostering a culture of continuous learning and growth.
- Utilized data-driven decision-making processes to identify trends and patterns in resident assessments, guiding future strategies for care planning and facility improvement.
Unit Manager – MedBridge Skilled Nursing and Rehab Unit
HCR ManorCare of Sarasota
2014.07 - 2015.02
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
Registered Nurse - Progressive Critical Care Unit
Manatee Memorial Hospital
2013.07 - 2014.07
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
MDS Coordinator, Medicare Unit Manager, LPN
Heartland Health Care Center (HCR)
2005.08 - 2013.07
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
- Reduced errors in data collection by streamlining the MDS process and improving communication among interdisciplinary teams.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Conducted audits of current MDS records to identify discrepancies and improve record accuracy, enhancing reimbursement rates for the facility.
- Improved communication between departments by establishing clear protocols regarding assessment timelines, leading to more efficient care planning processes.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Verified prompt and accurate completion of MDS activities for billing.
- Led weekly utilization review to go over recent clinical activities.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Participated in quality assurance reviews to verify accuracy and reliability of data.
- Assisted with database upgrades and migrations by performing user acceptance testing.
- Assisted in implementation of transition to electronic health records and championed the education process..
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Direct patient care.
ADON/MDS Coordinator
Harbor Chase of Venice
2004.08 - 2005.08
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Enhanced staff competency through regular training sessions and performance evaluations.
- Streamlined communication between nursing departments for efficient workflow and patient care coordination.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients, ensuring optimal health outcomes.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Participated in regulatory surveys conducted by external agencies, demonstrating compliance with established standards of practice and delivering high-quality patient care services consistently across all aspects of operations.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff including Directors of Nursing.
Education
MSN in Leadership and Management -
University of Central Florida
01.2018
Bachelor of Science in Nursing -
State College of Florida
01.2015
Associate of Science in Nursing -
State College of Florida
01.2013
Practical Nursing Diploma -
Charlotte Vocational Technical Center
01.2001
Skills
- Mentoring and Coaching
- Professional Development
- Quality Improvement
- Interdisciplinary Collaboration
- Clinical Documentation
- Clinical System Monitoring
- Nursing Management
- Clinical expertise
- Process Improvements
- Policies Compliance Enforcement
- Leadership and Guidance
- Standards of Practice
- Risk Management
- Quality Assurance
Personal Information
Title: MSN, RN, DNS-CT
Certification
- Director of Nursing Services - Certified (DNS-CT)
- BLS
Timeline
Director of Nurses
Excel Care Center
2023.05 - Current
Mobile Registered Nurse Assessment Coordinator
Promedica Senior Care
2022.02 - 2023.05
Director of Nursing Services
Heartland Of Fort Myers
2019.08 - 2022.02
Resident Assessment Coordinator
HCR ManorCare of Sarasota
2015.02 - 2018.01
Infection Control/Staff Development Coordinator/Unit Manager
HCR ManorCare Of Sarasota
2014.07 - 2019.08
Unit Manager – MedBridge Skilled Nursing and Rehab Unit
HCR ManorCare of Sarasota
2014.07 - 2015.02
Registered Nurse - Progressive Critical Care Unit
Manatee Memorial Hospital
2013.07 - 2014.07
MDS Coordinator, Medicare Unit Manager, LPN
Heartland Health Care Center (HCR)
2005.08 - 2013.07
ADON/MDS Coordinator
Harbor Chase of Venice
2004.08 - 2005.08
MSN in Leadership and Management -
University of Central Florida
Bachelor of Science in Nursing -
State College of Florida
Associate of Science in Nursing -
State College of Florida
Practical Nursing Diploma -
Charlotte Vocational Technical Center
- Director of Nursing Services - Certified (DNS-CT)
- BLS
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