Wendy Jones
Summerville,SC
Summary
Love working with numbers. Math was a very enjoyable part of high school. Also enjoy working with and helping others in any way possible. Listening is a key to helping others. Very outgoing and not afraid to speak with anyone. Proven proactive self-starter. Often sought out to provide assistance to others. Skilled in applying common sense in diverse situations. Demonstrated ability to use a lifetime of experience to manage a wide range of situations and requirements. I seek first to understand, then to be understood.
Diligent [Desired Position] with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
First National Bank of SC
05.2025 - Current
- Handle all incoming calls from members checking balances, opening new accounts, applying for CDs and opening Money Market accounts
- Sent out statements and any updates on account changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Member Advisor
REV Federal Credit Union
10.2021 - 02.2023
- Supported marketing initiatives by providing input on promotions targeting specific segments of our membership base.
- Reduced wait times by streamlining workflows which resulted in higher client satisfaction rates.
- Identified opportunities for cross-selling additional products and services, increasing member engagement.
- Improved internal communication channels between departments leading to faster issue resolution times.
Lead Cashier and Customer Service Specialist
Cracker Barrel Old Country Store
09.2017 - 05.2020
- Responsible for setting up displays and up selling.
- Cashed out guests
- Verified the register balanced at the close of business.
Customer Service Representative in the Call Center
Alorica Call Center
07.2017 - 11.2017
- Fielded calls from patients needing refills on mail order prescriptions.
- Called doctor’s offices to approve the refill and update information on patient’s charts.
- Sent approved requests for refills to the mail order prescriptions company.
Skills
- Accounts Payable
- Accounts Receivable
- Microsoft Outlook
- Payroll
- Child Care
- Teaching
- Preschool Experience
- Toddler Care
- Early childhood Education
- Front Desk Experience
- Customer Service
- Clerical
- Banking
- Cash Handling
- Relationship Management
- Time Management
- 10-Key Typing
- Cash Register
- Communication
Timeline
Customer Care Representative
First National Bank of SC
05.2025 - Current
Member Advisor
REV Federal Credit Union
10.2021 - 02.2023
Lead Cashier and Customer Service Specialist
Cracker Barrel Old Country Store
09.2017 - 05.2020
Customer Service Representative in the Call Center
Alorica Call Center
07.2017 - 11.2017
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