Wendy Kappers

Assistant Store Manager

Rite Aid

04.2023 - 06.2025

Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
Supported inventory management by organizing stock and performing regular audits.
Provided exceptional customer service, handling inquiries and resolving issues efficiently.
Collaborated with team members to maintain a clean and organized store environment.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Adapted quickly to changing priorities while maintaining focus on store goals and objectives.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.