Wendy Kaumo
Rock Springs,US
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
As care coordination professional, possesses deep understanding of family dynamics and healthcare processes. Known for strong commitment to team collaboration and achieving positive outcomes for families in need. Reliable and adaptable, consistently meeting changing demands with effective communication and organizational skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer service manager
Home Depot
08.2022 - 10.2024
- Managing the customer experience, starting from how the store looks and is maintained cleaned making sure it's stocked taking care of customers needs complaints making sure deliveries get out on time.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Store Manager
Sportsman's Warehouse
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Family care coordinator
Acceptance and availabilities
04.2023 - Current
- I help children and families get the resources they need to help with behavioral issues, disabilities, and even all around living. I make sure they have a place to live a job food, a way to get to school, I reached out to community resources for them and sometimes we'll hope children and families get the resources they need to help with behavioral issues, disabilities, and even all around living. I make sure they have a place to live a job food, a way to get to school, I reached out to community resources for them and sometimes we'll go with them. I put a team of people together help me through the process, including community, supports and family and friends supports, and also agency supports.
Manager
Moonlight Cleaning
02.2013 - Current
- Getting contracts
- People skills
- Cleaning offices
- Maintaining payroll
Store manager
Quick quack car wash
05.2021 - 08.2022
- It was the owner operator of quick quack car wash. I took care of maintenance, ordering, ,b Scheduling HR
Fresh assistant manager
Sam's club
03.2019 - 05.2021
- Management of the whole club started as over night assistant then merchandising assistant and now fresh assistant manager. I run the whole club alone at times. Manage schedules
- Make sure members are happy
- Make sure the club runs efficiently.
Store Manager
Goodwill
07.2018 - 02.2019
- Sheduleing
- Paperwork using excel and word
- Hiring new employees
- Organization of the store and employees
- Attending community functions
- Balancing the money
- Giving back to the community by giving vouchers and furniture and clothes and dishes to the needy
- Turned the store into making more funds to support our programs. Making sure the whole store runs efficiently and orderly.
Executive Housekeeper
Baymont Inn
08.2016 - 06.2017
- Making sure rooms get cleaned by housekeepers
- Make sure room per min are met
- Make sure all rooms fit the cleanliness standard
- Order supplies while keeping in budget
- Make sure laundry runs smoothly
- Putting in rooms for front desk
- Make sure the hotel is clean including but not limited to guest laundry
- Exercise room
- Guest computer room
- Vending area
- Hotel laundry
Self Employed
Self Employed
04.2008 - 04.2016
- I wanted to stay home with my children so I did in home child care. Cooking
- Cleaning
- Playing and teaching the children early childhood development skills
Asset protection manager
Walmart
05.1999 - 04.2008
- Cashier
- Sales associate
- Photo lab
- Claims clerk
- Support manager
- Asset protection manager
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH07.2025
Music degree - Secondary Education, Music
Western Wyoming Community College
Rock Springs, Wyoming01.2000
Diploma - undefined
Rock Springs High School
Rock Springs, Wyoming01.1999
Skills
- Asset protection Experienced
- Cctv Experienced
- Box truck Expert
- Child care Expert
- State assessments, including CANS and ACES Skillful
- Community involvement Experienced
- Forklift Experienced
- Managment Experienced
- Excel, word Experienced
- Computer Experienced
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Relationship building
- Conflict resolution techniques
- Team building and leadership
- Handling escalations
- Deadline oriented
- Meticulous attention to detail
Accomplishments
- Documented and resolved behavioral concerns which led to in-home care.
- Community Engagement and Socialization
- Crisis Intervention and Safety Planning
- Benefits Enrollment Assistance
- Care Coordination
- Counseling and Therapy
- Parenting Education and Support
- Skill-Building and Education Support
- Help getting money for food and other needs
Certification
Forklift certified
LANGUAGES
English
Spanish
Timeline
Store Manager
Sportsman's Warehouse
10.2024 - Current
Family care coordinator
Acceptance and availabilities
04.2023 - Current
Customer service manager
Home Depot
08.2022 - 10.2024
Store manager
Quick quack car wash
05.2021 - 08.2022
Fresh assistant manager
Sam's club
03.2019 - 05.2021
Store Manager
Goodwill
07.2018 - 02.2019
Executive Housekeeper
Baymont Inn
08.2016 - 06.2017
Manager
Moonlight Cleaning
02.2013 - Current
Self Employed
Self Employed
04.2008 - 04.2016
Asset protection manager
Walmart
05.1999 - 04.2008
Music degree - Secondary Education, Music
Western Wyoming Community College
Diploma - undefined
Rock Springs High School
Bachelor of Science - Psychology
Southern New Hampshire University
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