Wendy-Kay A. Lowers
Summary
A dependable and organized Customer Service Associate who operates multiple tasks with a positive attitude and a dedication to take on other responsibilities to meet team goals. A candidate who can work successfully as a team member and individual contributor.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walgreens Pharmacy
10.2019 - 03.2020
- Inform customers of sales and promotions to provide efficient customer service.
- Manage cash register, receive and distribute correct change, collect payments by credit card, and apply discounts and coupons to purchases.
- Restock shelves to maintain an orderly and organized store.
- Follow all company policies and procedures to maintain respectful relationships with coworkers and complete other assignments as required.
Cashier
Walmart
12.2018 - 03.2019
- Manage cash register, receive and distribute correct change, collect payments by credit card, and apply discounts and coupons to purchases.
- Process customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Follows all company policies and procedures to maintain respectful relationships with coworkers.
Cashier
Sears Holdings Corp
12.2017 - 03.2018
- Greet customers entering the store, complete customer sales transactions, find solutions for customer service issues and help to locate items to provide efficient customer service.
- Accept payments and ensure all prices and quantities are accurate.
- Assist in completing credit card applications and adhering to merchandise protection standards.
Teller
Astoria Federal Savings Bank
10.2016 - 05.2017
- Identified sales opportunities and referred customers to Branch partners in other financial services.
- Process customer transactions promptly to minimize wait times.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Teller
Nassau Educators Federal Credit Union
02.2012 - 07.2016
- Answer in-person and telephone inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions such as deposits, withdrawals, transfers, and payments.
- Recognize financial needs and refer to appropriate representatives for cross-sell or service opportunities.
Teller
NorthFork Bank/Capital One Bank
02.2006 - 05.2011
- Identify and manage customer accounts.
- Process member transactions such as deposits, withdrawals, transfers, loan payments, and cash advances.
- Provide products that are suitable for each customer.
Education
Associate of Arts - Paralegal Studies (Online Course)
Post University
Waterbury, CT. 03.2021
High School Diploma -
John L. Miller Great Neck North High School
Great Neck, NY06.2005
Skills
- Ability to learn new concepts quickly and accurately
- Ability to multi-task and communicate ideas clearly and effectively
- Experience in teamwork and always looking for ways to help others
- Computer literate in Microsoft Office software with experience in operating company software
- Strong experience in customer service, adhering to company policies, procedures, and security precautions
Timeline
Customer Service Representative
Walgreens Pharmacy
10.2019 - 03.2020
Cashier
Walmart
12.2018 - 03.2019
Cashier
Sears Holdings Corp
12.2017 - 03.2018
Teller
Astoria Federal Savings Bank
10.2016 - 05.2017
Teller
Nassau Educators Federal Credit Union
02.2012 - 07.2016
Teller
NorthFork Bank/Capital One Bank
02.2006 - 05.2011
Associate of Arts - Paralegal Studies (Online Course)
Post University
High School Diploma -
John L. Miller Great Neck North High School
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