Wendy Keene
San Antonio,TX
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Sales Associate at Holiday Hills Christmas Trees to Logistics Specialist. Excelled in teamwork and collaboration, boosting end-user satisfaction to 100%. Skilled in time management, adept at driving efficiency and achieving significant cost savings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Associate
Holiday Hills Christmas Trees
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
General Laborer
Labor On Demand
11.2024 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
Deli Cook
Old Town Family Market
09.2024 - 11.2024
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
Sever/Catering Staff Member
Lighthouse Restaurant
04.2021 - 08.2023
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Supported successful events by setting up venue spaces according to client specifications.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Collaborated with team members to create memorable experiences for clients and guests.
Property Manager
Self Employeed
02.2011 - 10.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Logistics Specialist
Self Employeed
04.2004 - 10.2010
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Worked with customers to integrate processes and correct issues.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built long-term relationships due to prompt and courteous service.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Sales Agent
Great American Chrome Shop
03.1999 - 04.2003
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
GED -
Lowndes High School
Valdosta, GASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
TABC and Texas Food Handlers
Timeline
Sales Associate
Holiday Hills Christmas Trees
11.2024 - Current
General Laborer
Labor On Demand
11.2024 - Current
Deli Cook
Old Town Family Market
09.2024 - 11.2024
Sever/Catering Staff Member
Lighthouse Restaurant
04.2021 - 08.2023
Property Manager
Self Employeed
02.2011 - 10.2017
Logistics Specialist
Self Employeed
04.2004 - 10.2010
Sales Agent
Great American Chrome Shop
03.1999 - 04.2003
TABC and Texas Food Handlers
GED -
Lowndes High School
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