Wendy Keith
Lampasas,TX
Summary
Seasoned Senior Operations Manager with a background in overseeing business operations, optimizing efficiency, and driving productivity. Proven ability to manage teams, develop operational strategies, and implement processes that increase overall company performance. Strengths include strong leadership abilities, keen problem-solving skills and strategic thinking. Demonstrated impact on previous roles by streamlining operations and improving team performance.
Overview
41
41
years of professional experience
Work History
Sr. Operations Manager
Dell Technologies
Round Rock, TX
11.2017 - 09.2024
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Analyzed data to identify backloog trends, production output, and outstanding items to be processed.
- Ensured compliance with safety regulations and company policies and procedures.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Created reports on key performance indicators to track progress against objectives.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Assigned tasks to staff members based on their skill sets and availability.
- Resolved conflicts between employees in a timely manner.
- Provided guidance, support, and mentorship to team leads and members.
- Motivated team members and devised strategies to improve workflow.
- Represented segment for Public, Federal and Commercial customers
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
DFS, Project Program Manager Consultant
Dell Technologies
Round Rock, TX
10.2016 - 11.2017
- Participated in the largest Technology Merger (EMC to Dell) focusing on proces and business readiness reviews with focus on both Operational and Financial Issues
- Recommended process improvements to increase efficiency and effectiveness.
- Assistaed in planning and project definition and delivered results applying to project objective an scope
- Worked on other projects of moderate scope where analysis of situation or data requires review of identifiable factors.
- Dedicated time to create process steps and run Simulations and control room at the end of each quarter during launch.
DFS Operations Manager II/Controls Managers
Dell Technologies
Round Rock, TX
09.1998 - 10.2016
- Gained extensive cross-functional experience across various departments to fully understand the business and its interdepartmental dynamics.
- Operations Managers II (Consumer, LE and SMB)
- Customer Care Manager II
- AMS Manager II (Collections)
- Operations Managers II (Business Controls)
- Project Manager (handled support of OSP to India and Manilla)
- SMB Manager I
- Commercial EOL Manager (Recovery Management)
Escrow Officer
Title Agency
Round Rock, Texas
10.1991 - 09.1998
- Reviewed and verified documents to ensure compliance with laws, regulations, and contractual provisions.
- Prepared escrow instructions for title companies or attorneys regarding the purchase of real estate properties.
- Monitored closing activities to ensure timely completion of all transactions.
- Issued checks from escrow accounts according to instructions provided by clients or lenders.
- Maintained accurate records of all transactions including deposits, withdrawals, disbursements and closing statements.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Verified legal descriptions of properties prior to closing escrow accounts.
- Served as an intermediary between buyers, sellers and lenders during real estate closings.
- Communicated regularly with banks and other financial institutions concerning loan requirements.
- Assisted customers in understanding the terms and conditions outlined in their contracts.
Escrow Officer/Branch Manager
Longhorn Title Company
Georgetown, TX
06.1983 - 10.1991
- Reviewed and verified documents to ensure compliance with laws, regulations, and contractual provisions.
- Prepared escrow instructions for title companies or attorneys regarding the purchase of real estate properties.
- Monitored closing activities to ensure timely completion of all transactions.
- Issued checks from escrow accounts according to instructions provided by clients or lenders.
- Maintained accurate records of all transactions including deposits, withdrawals, disbursements and closing statements.
- Provided customer service to clients regarding questions about their escrow accounts or transactions involving them.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Verified legal descriptions of properties prior to closing escrow accounts.
- Coordinated with title companies or attorneys when preparing documents needed for closings.
- Reported and presented monthly results to corporate management
Education
High School Diploma -
Georgetown High School
Georgetown05-1982
Skills
- Strategic Planning
- Goal attainment
- Business Planning
- Operational Excellence
- Key Performance Indicators
- Standard Operating Procedures
- Cost Reduction
- Productivity Improvement
- Employee Coaching
- Operations Management
- Forecasting
Accomplishments
- Business Control Award
- Directors Award
- Corporate Governance Award
- VP award
- VP & GM Award (Controls)
- CFO escellence Award (Controls)
- Customer Service Award
- Many "on the spot" and "Inspire rewards" from other departments for assistance with critical issues
Timeline
Sr. Operations Manager
Dell Technologies
11.2017 - 09.2024
DFS, Project Program Manager Consultant
Dell Technologies
10.2016 - 11.2017
DFS Operations Manager II/Controls Managers
Dell Technologies
09.1998 - 10.2016
Escrow Officer
Title Agency
10.1991 - 09.1998
Escrow Officer/Branch Manager
Longhorn Title Company
06.1983 - 10.1991
High School Diploma -
Georgetown High School
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