Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Wendy Kennedy

Jenks,OK

Summary

Proficient Center Manager and Quality Assurance Associate skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency, and driving growth. Uniquely sales driven with specializing in customer satisfaction. Pursuing new professional challenges and eager for growth and career advancement opportunities.

Overview

21
years of professional experience
1
Certification

Work History

Alorica

Quality Assurance Representative-Social Media
01.2022 - Current

Job overview

  • Presented findings from audits to management teams, driving improvements in overall operational performance.
  • Maintained detailed records of test results, providing valuable data for future process improvements.
  • Created client guidance information sheets and distributed them to the social media moderators across differing lines of business.
  • Performed call audits to monitor regulatory compliance.

Alorica

Medicare Insurance Producer
07.2021 - 12.2021

Job overview

  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Provided detailed information about company insurance products.

LASIK Vision Institute

Center Manager
01.2016 - 06.2016

Job overview

  • Managed a new surgery center upon grand opening in Tulsa, OK
  • Consistently held one of the top closing rates in the company after the first month and received bonus for staff after the second month
  • Responsible for hiring and training of technicians, sales, and office personnel
  • Duties also included ordering and maintaining inventory of office and surgery supplies, closing patient consultations, upselling, processing payments and financing for medical procedures, inputting patient information into company databases, and implementing center-wide sales goals and procedures.

AFLAC

Independent Sales Associate
04.2015 - 01.2016

Job overview

  • Focused on small to medium size businesses in the Tulsa and surrounding areas to meet the supplemental insurance needs of their employees
  • Conducted thorough market research to identify potential clients and develop targeted outreach strategies.
  • Daily activities include cold calling, employer presentations, employee presentations, consultations and considerable follow up.
  • Secured repeat business by maintaining open lines of communication and addressing concerns promptly.
  • Expanded territory coverage by actively prospecting for new leads and referrals.

MOPS - FIRST BAPTIST JENKS

Coordinator/Director
05.2012 - 05.2014

Job overview

  • Leader of the Mothers of Preschoolers ministry
  • Oversaw areas of community service, recreation and activities, devotionals, and seminars
  • Responsible for booking public speakers, delivering the weekly devotional, developing and implementing ministry budget, promoting, collecting dues, fundraising, overseeing 18 childcare workers and schedules, and implementing group activity schedules
  • Lead a steering committee comprised of 6 women.

TRIVIUM MEDICAL SOLUTIONS

Sales Territory Manager/Senior Corporate Trainer
01.2005 - 05.2006

Job overview

  • Developed new medical device sales territory for Radiancy and Focus Medical
  • Responsibilities included cold calling, delivering physician sales presentations, closing, assisting medical staff training, and event planning
  • Developed marketing materials and sales training materials for nationwide company use
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Consistently exceeded sales quotas.

HAIR CLUB FOR MEN AND WOMEN

Sales/General Manager
05.2003 - 11.2004

Job overview

  • Consistently ranked in the top five sales consultants in the company
  • Responsibilities included generating leads, sales consulting and closing, managing a team of 8 stylists and sales consultants, product ordering, generating payroll, performing bank reconciliations, and establishing community service programs for the center
  • Under my time as manager, the center had the lowest client attrition rate in the company
  • As Sales Manager I personally brought in over $650,000 in sales revenue annually.

Education

Northwestern Oklahoma State University
Alva, OK

BACHELOR OF ARTS from BUSINESS ADMINISTRATION / MASS COMMUNICATIONS
01.2002

Skills

  • Training & Development
  • Budgeting
  • Implementing sales goals
  • Hiring and Terminations
  • Marketing
  • Sales
  • Administrative Experience
  • Performance Evaluation
  • Call Monitoring
  • Quality Assurance
  • Project Management
  • Data Analysis
  • Excellent Communication
  • Critical Thinking
  • Team Collaboration

Certification

Insurance Producer, 2017

Timeline

Quality Assurance Representative-Social Media

Alorica
01.2022 - Current

Medicare Insurance Producer

Alorica
07.2021 - 12.2021

Center Manager

LASIK Vision Institute
01.2016 - 06.2016

Independent Sales Associate

AFLAC
04.2015 - 01.2016

Coordinator/Director

MOPS - FIRST BAPTIST JENKS
05.2012 - 05.2014

Sales Territory Manager/Senior Corporate Trainer

TRIVIUM MEDICAL SOLUTIONS
01.2005 - 05.2006

Sales/General Manager

HAIR CLUB FOR MEN AND WOMEN
05.2003 - 11.2004

Northwestern Oklahoma State University

BACHELOR OF ARTS from BUSINESS ADMINISTRATION / MASS COMMUNICATIONS

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