Wendy Key
Leeds
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Office Administrator
The Dog House
01 2012 - Current
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Help Desk Technician
RaceWay Support Center
01.2005 - 01.2009
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Helped streamline repair processes and update procedures for support action consistency.
Veterinary Assistant
Moody Animal Clinic
01 2009 - 01 2012
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Improved client relations through effective communication and education on pet health needs.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
Skills
- Ethics-focused
- Staff Management
- Meeting coordination
- Administrative support
- Project Management
- Scheduling
- Strategic planning
- Performance improvement
- Time management
Timeline
Help Desk Technician
RaceWay Support Center
01.2005 - 01.2009
Office Administrator
The Dog House
01 2012 - Current
Veterinary Assistant
Moody Animal Clinic
01 2009 - 01 2012
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