Summary
Overview
Work History
Skills
Software
Timeline
Generic

WENDY KHAN

Director Of Operations
Franklin Square,NY

Summary

Quality, expertise, and value-driven health care delivery systems executive with a verifiable record of achievement in creating and development new efficiency strategies and quality control process improvement plans, resulting in explosive growth and business profitability. Proven competencies in improving organizational productivity through the development & implementation of strategies that foster operating synergies & facilitate lasting and positive change. Recognized for the ability to translate corporate vision and mission into division-level strategy in order to meet and exceed financial and organizational targets, maximizing asset utilization. Promote a winning attitude and foster accountability to consistently exceed performance goals and expectations. Relevant skills include: Operations Management Staff Training/Coaching/ Mentoring Organizational Performance & Productivity Networking/Marketing Risk Management Staff and Client Retention Computer Proficiency: Visio, Quick books, Kantime, Wellsky, Power Point, Audacity, Panda-doc, Payflex, Docu-sign. Outstanding Communication Skills Strategic Planning Cost Reduction & Retainment Team Building Total Quality & Performance Management

Overview

7
7
years of professional experience

Work History

Director of Operations

Executive Care
Great Neck, NY
01.2018 - Current
  • Plan, prioritize, organize & complete work to meet established objectives
  • Increased revenue by 75-80% with a turning over potential clients to clients
  • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
  • Monitoring and Oversee staff scheduling ensuring coverage at all times
  • Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs
  • Conduct on-site meetings and established relationships with appropriate physicians, Rehabilitation & senior centers, Assisted Living facilities who influence or make referrals decisions in order to familiarize them with Home Health Care Professionals
  • Assists with recruitment, selection, hiring, orientation, and evaluation of home care site personnel
  • Consistently model the organization’s philosophy of customer service by demonstrating responsibility for improvement of operational efficiency, empowering employees to address service issues with knowledge and support and to pervasively communicate the expectations of dedication to both internal and external customer service
  • Assures the established systems for financial operations are managed effectively and efficiently – billing, information systems & payroll
  • Billing and Payroll management for employees and clients utilizing Quick books, Paychex flex, Wellsky-Clear Care, Pandadoc
  • Perform Client Assessments and safety measures at service location
  • Manage, Follow up and turn potential client Intake leads into assessments and clients
  • Established relationships with appropriate physicians, Rehabilitation & senior centers, Assisted Living facilities who influence or make referrals decisions in order to familiarize them with Home Health Care Professionals.

Director of Marketing

Executive Home Care Services
04.2016 - 01.2018
  • Conduct on-site meetings and established relationships with appropriate physicians, Rehabilitation & senior centers, Assisted Living facilities, Discharge planners, Social workers, who influence or make referrals decisions in order to familiarize them with Home Health Care Professionals & establish a positive referral relationship
  • Continually maintained & improved the company’s reputation and positive image in the markets served
  • Develops an in-depth knowledge of, and ensures compliance with, all local, state and federal laws relating to marketing of the agency
  • Act as a liaison between Agency & the community regarding community & customer needs
  • Assist in interviewing, hiring, training and coaching of all Home Health Coordinators and marketing staff
  • Review and analyze sales performance against referrals, admissions and customer feedback

Skills

Ability to lead, inspire and communicate with confidence to most senior levels of managementundefined

Software

Power Point

Visio

Wellsy- Clear Care

Kantime

Panda Doc

Quick-books

Audacity

Microsoft

Paychex Flex

Timeline

Director of Operations

Executive Care
01.2018 - Current

Director of Marketing

Executive Home Care Services
04.2016 - 01.2018
WENDY KHANDirector Of Operations