Wendy Kinley
Program Coordinator
Jacksonville,North Carolina
Summary
Motivated Program Coordinator with years of experience planning, developing and implementing activities for patrons of all ages and abilities.
Team building, leading and motivating employees and volunteers.
Onboarding and continuous training Coaching and Followup monitoring; morale-building abilities to enhance employee engagement and boost performance.
Skilled and detail oriented in maintaining various administrative records including employee, participation, budget and inventory.
Knowledgeable and dedicated professional with extensive experience in Healthcare and People Centered industries.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Claire Bridge Program Coordinator
Brookdale Senior Living Memory Care
2022.06 - Current
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Organized and managed program development from conception through successful execution
- Engaged residents through events, small groups and personal attention.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Developed monthly life enrichment calendar and published electronically and in print.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements including Alzheimer's Association.
- Stretch minimum monthly budget of $450 to cover planned activities through creative use of resources.
- Led onboarding activities for 2-6 student employees 2 times per month to equip staff in daily responsibilities.
- Provided ongoing direction and leadership for program operations.
- Coordinated and supervised 10 professional personnel.
Instacart Shopper
Instacart
2021.04 - 2022.06
- Use mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
- Work productively with customers to meet order requirements and service expectations.
- Load and unload orders at customer's homes or locations.
- Maintain high satisfaction ratings by completing orders quickly, making good selections for customers. and personal note of thanks.
Fundraising Coordinator/Volunteer
Wilson Memorial HS, Athletics
2019.09 - 2021.03
- Planned and coordinated fundraising events for various groups.
- Scheduled, negotiated and assisted in set up of Vendors, use of Business areas and Formal event location.
- Acquired and Coordinated staff and volunteers to operate each event or area as needed.
- Developed and implemented marketing campaigns targeting public for support.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals and raised approximately $2,000 in funds during 60 day period. Provided cost vs. income report including division of income to each participant to management.
Door Dash Delivery
Door Dash
2021.04 - 2022.06
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings of 95% or better.
- Stayed in constant communication with customer to provide delivery updates and strong customer service.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel and company.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Immediately addressed problems with customers to promote speedy resolution.
Administrative Assistant/Proofreader/Editor
James Madison University
2007.01 - 2009.06
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation, AV setup, food and beverage service and calendar maintenance.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
- Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proofread, edited, and evaluated University Catalog copy and Online to verify content aligned with established guidelines.
- Checked and corrected grammatical and spelling errors in diverse documents and online version coding corrections.
- Routed proofs with marked corrections to authors, editors or typesetters for correction or reprinting.
Administrative Assistant
Proofreader/Editor
Certified Recreational Therapist
Augusta Health- SNF, Rehab, Crossroads/Extended
2009.07 - 2013.09
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Encouraged patients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
- Worked closely with caregivers and relatives of patients to explain treatment plans, objectives and expected outcomes.
- Observed, analyzed and recorded patient progress during treatment sessions, modifying treatment programs as needed.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Prepared and submitted reports and charts to treatment team to reflect patient reactions and evidence of progress or regression.
- Created individualized treatment programs in collaboration with physicians and recommended specialist referrals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with Rehabilitation, Skilled Nursing, and Psychiatric patients to understand needs and provide excellent service. Including patients with brain injury.
- Improved program designs and documentation including evaluations and progress notes through consistent hard work and dedication to patients and team.
Education
Bachelor of Science - Health And Human Services, Leisure Services
University of North Carolina At Greensboro
Greensboro, NC05.1995
General Studies- Transfer - General Studies
Ferrum College
Ferrum, VA1992
Skills
- Planning, Implementing and Evaluating Programming
- Coordination of Staff, Volunteers and Patrons
- Training & Development
- Policies & Procedures
- Organization and Time management
- Administrative and Office Support
- Document and Records Management
- Team-Oriented and Cooperative
- Verbal and Written Communication
- Creative and Experience with Calendar, Flyer and Promotions Development
- Proactive Self-Starter with Motivation to Learn
- Administrative Skills
- Program Evaluations
- Day-To-Day Operations
- Program Improvements
- Policies And Procedures
- Budget Preparation
- Monitoring
- Public Relations
Timeline
Claire Bridge Program Coordinator
Brookdale Senior Living Memory Care
2022.06 - Current
Instacart Shopper
Instacart
2021.04 - 2022.06
Door Dash Delivery
Door Dash
2021.04 - 2022.06
Fundraising Coordinator/Volunteer
Wilson Memorial HS, Athletics
2019.09 - 2021.03
Certified Recreational Therapist
Augusta Health- SNF, Rehab, Crossroads/Extended
2009.07 - 2013.09
Administrative Assistant/Proofreader/Editor
James Madison University
2007.01 - 2009.06
Bachelor of Science - Health And Human Services, Leisure Services
University of North Carolina At Greensboro
General Studies- Transfer - General Studies
Ferrum College
CPR Certification
VA Certified Activities Professional
Certification
CPR Certification
VA Certified Activities Professional
Computer Skills
Microsoft Office Suite, Certificate
Google Suite
Google Digital Marketing Certification, In Progress
Adobe
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Additional Related Experience
Mortgage, Title and Finance
Marketing and Promotions
Executive Assistant
Computer Skills
Microsoft Office Suite
Google Suite
Octa Program Applications
Adobe Suite
Social Media
Additional Related Experience
Knowledge and Experience in Healthcare
Certified Therapeutic Recreation Specialist, (Fmr.)
Alzheimer's and Dementia Care Training
Extensive Customer Service Experience
Experience working in a Virtual Environment
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