Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Kitts

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

18
18
years of professional experience

Work History

Managing Partner

Carinos'
05.2011 - 09.2024
  • Cultivated guest satisfaction through direct communication
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed inventory, including liquor and wine supplies
  • Conducted financial deposits and reconciliations
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Managed restaurant scheduling, foodservice and customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Insurance Coordinator

Seaver & Pittman DDS
05.2010 - 01.2011
  • Verified insurance and communicated coverage to staff and patients.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Processed insurance claims, including narratives and x-rays
  • Provided front desk support and managed patient check-in/out
  • Proficient in SoftDent software
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Office Manager

Elite Dental
01.2008 - 05.2010
  • Managed accounts receivable/payable and payroll processes
  • Responsible for handling inquiries and scheduling
  • Supported doctors during procedures, maintaining hygiene standards
  • Assisted patients with payment systems
  • Expert in Dentrix software with completed training at The Scheduling Institute with Jay Geier
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Front Desk/Office Manager

Dr. Gary Stump DDS
02.2007 - 01.2008
  • Managed appointments and patient traffic flow
  • Handled insurance claims and payment processing
  • Delivered high-quality customer service via phone support
  • Skilled in Easy Dental software

Education

Bachelor of Business Management -

Western Governors University
02.2025

Skills

  • Revenue growth
  • Strategic planning
  • Operations management
  • Financial administration
  • Customer service
  • Computer proficiency
  • Complaint resolution

Timeline

Managing Partner

Carinos'
05.2011 - 09.2024

Insurance Coordinator

Seaver & Pittman DDS
05.2010 - 01.2011

Office Manager

Elite Dental
01.2008 - 05.2010

Front Desk/Office Manager

Dr. Gary Stump DDS
02.2007 - 01.2008

Bachelor of Business Management -

Western Governors University

Similar Profiles

CREATE PROFILE
Wendy Kitts