Wendy Kumler
Frisco,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Fire Team Manager- New Associate Team Manager
State Farm Insurance
03.2022 - Current
- Created and implemented New Associate Team Manager role for Fire Team Managed.
- Created workflows for interviewing and hiring internal candidates. Work directly with Talent Aquisition Specialists for skillsets needed for FTM.
- On Boarded over 120 new to role claim specialists by sending welcome emails, ordering equipment as well as welcoming to State Farm on their first day.
- Developed strategies to keep department aligned with training and production goals.
- Currently manage the production phases for the Fire Team Managed New to Role claim specialists. Currently there are 120 NTR's in training with an additional 100 to be hired in May.
- Manage claim specialist mentors who assist a pod of trainees during the production phases. The mentors are across all three hub locations.
- Employee Engagement coordinator on the enterprise , Fire Claims and FTM levels.
Team Manager - Fire Team Managed
State Farm Insurance
11.2014 - 02.2022
- Initial member of leadership for Fire Team Managed.
- Assisted in implementing the new model as well as provided feedback to process partners for enhancements.
- Managed teams in Fire Team Managed to assist our customers in their time of need.
- Multiple times coordinated large groups of deployed handlers to assist with Team Managed workload. Organized placement, assigned duties on a daily basis and implemented EOM practices with these groups. These efforts were able to significantly reduce pending tasks.
- Engagement Coordinator lead for Regent Commons. Designed and implemented 100 Year Anniversary event. Annually lead or assist the Founders Day event. December 2023 worked with Mid West Food Back to collect over 2000 pounds of food by Regent Common Employees for the food insecure in the local area.
Texas Team Managed
State Farm Insurance Inc
05.2012 - 11.2014
- Positioned Texas Team Managed for transition to new model.
- Managed 20 claim specialists for year prior to implementation of new model.
- Corporate stated it was the most successful transition as we took zero pending tasks into new model.
Premiere Service Program Team Manager
State Farm
10.2011 - 04.2012
- Managed team of claim specialists who worked with contractors to rebuild our insured's home after a loss.
- Proactively worked with PSP coordinator to update pricing and category codes for wood flooring in Xactimate.
CA&P Team Manager
State Farm
08.2008 - 10.2011
- Fire implementation lead for ECS for Texas for over 1100 fire claim employees.
- Worked with Auto leads to create roll out schedule for segments.
- Created job aids for processes for ECS.
- Created schedule for segments to attend all day training.
- Work with corporate process teams to implement the roll out, implementation and create best practices.
- Corporate stated Texas had the most successful implementation of any zone.
Young Adult Strike Team Manager
State Farm
04.2006 - 08.2009
- Worked with Texas Region Executive office in the creation of the Young Adult Strike Team.
- Team focused on providing agency force information to market and engage this demographic.
- This team presented in Chicago, Houston speedway and in Chris Schell's backyard in Austin.
- The overwhelming success of this team showcased the need to directly market to millennial's.
Training Team Manager
State Farm
02.2002 - 02.2006
- Developed and implemented comprehensive training program for Fire Claim Central.
- Curriculum had two segments which included taking trainees on claims as well as building sites.
- Trainees understood how a home was built and had handled multiple losses prior to leaving training environment.
Catastrophe Team Manager
State Farm
03.1996 - 03.2002
- Inaugural member of National Catastrophe team.
- Managed teams of reinspectors as well as teams in production.
- Planned section conferences for multiple sections to provide training and engagement exercises.
Fire Claim Representative
State Farm
05.1991 - 05.1995
- Managed water, fire, wind, hail, casualty and lawsuit claims .
Education
Bachelor of Science - Marketing
The University of Alabama
Tuscaloosa, AL05.1991
Skills
- Problem Resolution
- Supervision and leadership
- Decision-Making
- Teamwork and Collaboration
- Onboarding and Orientation
- Training and Development
- Operations Management
- Process Improvement
Timeline
Fire Team Manager- New Associate Team Manager
State Farm Insurance
03.2022 - Current
Team Manager - Fire Team Managed
State Farm Insurance
11.2014 - 02.2022
Texas Team Managed
State Farm Insurance Inc
05.2012 - 11.2014
Premiere Service Program Team Manager
State Farm
10.2011 - 04.2012
CA&P Team Manager
State Farm
08.2008 - 10.2011
Young Adult Strike Team Manager
State Farm
04.2006 - 08.2009
Training Team Manager
State Farm
02.2002 - 02.2006
Catastrophe Team Manager
State Farm
03.1996 - 03.2002
Fire Claim Representative
State Farm
05.1991 - 05.1995
Bachelor of Science - Marketing
The University of Alabama
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