Wendy LaCourse
Irasburg,US
Summary
Reliable and compassionate with strong ability to connect with individuals on personal level. Knowledge of basic caregiving principles and skills in household management and meal preparation. Dedicated to improving quality of life and providing exceptional support.
Overview
19
19
years of professional experience
Work History
Home Care Provider
Peter Couture
01.2023 - 11.2024
- Provided respectful and compassionate care to assist client with personal requirements and grooming assistance.
- Assisted client with dressing, grooming, provided healthy meals, assisted bathing and adaptation to mobility restrictions.
- Assisted client with handling daily chores and errands by entertaining, cleaning personal spaces, and improving the all around quality of life
- Provided client with assistance in completing daily tasks, reducing daily burden on family members.
Housekeeping
Claires Home Comfort Cleaning
05.2021 - 04.2024
- Company Overview: Commercial & Domestic Cleaning
- Commercial & Domestic Cleaning
- Improved overall client satisfaction with high quality,efficient housekeeping procedures.
Administrative Clerk
Phoenix Management Inc.
10.2019 - 10.2020
- Receptionist
- Payroll reporting
- Accounting recording/ accounts receivable/payable
- Relayed/monitored and recorded maintenance requests and completions
Customer Service Representative
UPS
08.2018 - 10.2019
- PART TIME; Customer service, shipping, receiving, printing
Hockey Lodging Coordinator/Reservations
Jay Peak Resort
08.2012 - 12.2018
- Main liaison via both phone and email for an average of 16 hockey teams participating in the weekly tournaments
- Provide pricing, time sensitive protocol and information, resort details, confirmation, group set up and planning
- Maintain several reporting and tracking spread sheets, managing inventory, tracking revenue and reservation billing
- Also working cohesively with the tournament organizer, arena manager, front desk supervisors, transportation specialists, and team leaders to organize services for positive experience at the resort
- Also providing support for reservations staff answering calls and setting up retail reservations
Account Executive/Personal Lines Insurance Agent
Poulos Insurance Agency Inc
08.2011 - 07.2012
- Research, Quote, bind and maintain multiline personal lines policies
- Take payments, handle underwriting issues and customer service
- Answer phones, log information in database, maintain strict file records and complete sales
Associate Agent / Administrative
Campbell Insurance
04.2008 - 06.2011
- Manage daily office operations; customer service
- Marketing
- Fiduciary
- Prospecting, quoting, securing policies
- Maintenance on all personal and commercial accounts
- Compliance and education maintenance for office and personnel
Agent
Green Mountain Brokerage Solutions, Inc
08.2005 - 11.2007
- Sales
- Customer service
- New accounts
- Compliance
- Fiduciary
- Policy maintenance
- Increased their personal and commercial lines book by 130,000, most of which being multiline commercial accounts
Education
Associate - FINE ART/MARKETING
ATLANTA COLLEGE OF ART AND DESIGN
Atlanta, GA06.1992
Skills
- Compassionate caregiving
- Laundry and housekeeping
- Attention to detail
- Active listening
- Multitasking and organization
- Client relationship building
- Problem resolution
- Patient advocacy
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Home Care Provider
Peter Couture
01.2023 - 11.2024
Housekeeping
Claires Home Comfort Cleaning
05.2021 - 04.2024
Administrative Clerk
Phoenix Management Inc.
10.2019 - 10.2020
Customer Service Representative
UPS
08.2018 - 10.2019
Hockey Lodging Coordinator/Reservations
Jay Peak Resort
08.2012 - 12.2018
Account Executive/Personal Lines Insurance Agent
Poulos Insurance Agency Inc
08.2011 - 07.2012
Associate Agent / Administrative
Campbell Insurance
04.2008 - 06.2011
Agent
Green Mountain Brokerage Solutions, Inc
08.2005 - 11.2007
Associate - FINE ART/MARKETING
ATLANTA COLLEGE OF ART AND DESIGN
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