Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy LaFranchise

Summary

Currently seeking employment in an office environment. Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

6
6
years of professional experience

Work History

Manager/Sous Chef

Heidi's Honeymoon Grill
11.2004
  • Responsible for day to day operations including scheduling and supervising staff, customer service, maintaining inventory and food preparation.

Artist/Calligrapher

Diane artware
01.1997
  • As a contract artist I was responsible for completing orders in a timely fashion, quality control and managing my own inventory.

Patient Services Coordinator

Magella Medical Group
06.2018 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Verified patient's insurance eligibility and benefits coverage.
  • Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Collected time of service payments and issued receipts.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Contacted insurance company to verify patient coverage before visit.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.

Education

Goldenwest College

Westminster High School
06.1986

Skills

  • Detail oriented
  • Great customer service skills
  • Organized
  • Fast Learner
  • Basic knowledge of Windows
  • Data Entry
  • Call center experience
  • Professional telephone demeanor
  • Scheduling
  • Filing
  • Insurance Verification
  • Medical terminology knowledge

Timeline

Patient Services Coordinator

Magella Medical Group
06.2018 - Current

Manager/Sous Chef

Heidi's Honeymoon Grill
11.2004

Artist/Calligrapher

Diane artware
01.1997

Goldenwest College

Westminster High School

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Wendy LaFranchise