Wendy Lamb

Intake Specialist and Substance Abuse Case Manager

MATR Behavioral Health

Mt Pleasant , UT

03.2005 - Current

Administered residential treatment center for adolescents with addiction and abuse pathology.
Worked with medical teams, patients and families to implement effective treatment plans.
Documented case notes daily and coordinated follow-up for seamless case management.
Coordinated program referrals for community-based resources.
Organized clinical documentation, treatment plans, and referrals.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Provided ongoing counseling to help patients deal with conditions and processes
Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Preserved and prepared reports and treatment records.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Determined eligibility for counseling and referral for over 12 clients daily
Completed intake assessment forms and filed clients' charts
Entered referrals into appropriate system based on type of referral obtained
Communicated with referral sources, physicians and associated staff to check documentation for proper signatures
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients
Worked with clients to improve life choices and maximize benefits of programs
Improved clients' coping with routine life activities such as food budgeting and rental payments
Oversaw day-to-day activities of residents.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution