Wendy Player

GENERAL FUNCTION:
Reporting to the Executive Director, the ReStore Manager manages the operations of the Asheville Area Habitat for Humanity ReStore.

Human relations and managerial skills, general business and sales knowledge, and the ability to oversee the operation and maintenance of the ReStore.

ESSENTIAL FUNCTIONS:

• Manage all ReStore activities from inventory acquisition through final sale and disposition.
• Ensure a safe work and retail environment.
• Assist in creating the annual business plan and operating budget for the ReStore.
• Manage the supervision and training of ReStore staff and volunteers.
• Ensure adequate inventories of merchandise to be sold.
• Ensure proper store layout, merchandise displays, and signage.
• Manages strategies that will achieve sales goals.
• Manages the maintenance of the ReStore building, exterior grounds, and that all equipment stays safe, clean and attractive.
• Responsible for record keeping and reports as required.
• Manage all shift schedules and vacations to ensure proper staffing levels.
• Responsible for controlling store expenses to achieve assigned profit goals.
• Perform other duties as may be assigned.

QUALIFICATIONS:

• Knowledge of Microsoft Word and Excel.
• Ability to work with staff and volunteers towards the achievement of department and organizational goals.
• Retail experience.
• Managed annual budgeting and forecasting, optimizing resource allocation.
• Ability to train and supervise staff and volunteers in giving exceptional customer service 100% of the time.
• Attention to detail needed for observing ReStore showrooms on a daily basis.
• Attendance of HFHI ReStore University 201needed within the first 6 months of work
• First Aid, CPR, AED certification recommended.
• Fork Truck operator certification recommended.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: The majority of the work is done on the ReStore’s sales floor, interacting with ReStore staff, volunteers, and customers.

Must be able to:

• Stand or walk on concrete flooring for prolonged time periods.
• Bend, lift, grasp, reach, push, and pull materials.
• Walk and climb on uneven surfaces, ladders, and stairs.
• Label, sort and stock. Occasionally lift up to 50lb.

Creative Artist

Refinish Repurpose Furniture

Custom orders for Customers painted canvases etc

• Implemented successful business strategies to increase revenue and target new markets.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Supervised employees through planning, assignments, and direction.
• Oversaw product development initiatives from concept through completion stages.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Ensured compliance with local health department regulations regarding food safety standards.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Mitigated business risks by working closely with staff members and assessing performance.
• Monitored progress by establishing plans, budgets and measuring results.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Prepared staff work schedules and assigned team members to specific duties.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Administered employee discipline through verbal and written warnings.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Designed sales and service strategies to improve revenue and retention.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

• Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
• Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
• Conducted special tests such as field of vision assessment, OCTs and pachymetry.
• Greeted patients warmly upon arrival at office or store location.
• Calculated measurements for eyewear using optical measuring devices.
• Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
• Conducted follow-up calls to ensure customer satisfaction with purchase.
• Evaluated prescriptions along with clients' work and personal visual requirements.
• Assisted customers with selecting frames and lenses that best suited their needs.
• Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
• Repaired and adjusted frames to meet customer needs.
• Provided information on lens types, frame styles and materials, lens coatings, and accessories.
• Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
• Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
• Demonstrated how to insert, remove, and care for contact lenses.
• Instructed customers on methods for adapting to glasses, proper wear and necessary care.

• Shaved and draped patients to prepare for surgery, treatment or examination.
• Observed and reported unusual symptoms and changes to charge nurse.
• Used mobility devices to transport patients.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Documented patient care services by charting in designated areas.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

• Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
• Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Documented all activities accurately into electronic medical records system.
• Answered phones promptly; responded professionally to inquiries from patients or family members.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.