Wendy L Carney
Holladay,UT
Summary
Results-driven Professional Leader with extensive experience in operational excellence and strategic growth. Expertise in project management, process optimization, and team performance enhancement. Proven ability to navigate complex challenges and implement effective communication strategies, fostering collaborative workplace cultures.
Overview
30
30
years of professional experience
Work History
Market General Manager
Marriott's Summit Watch & Mountainside
10.2022 - Current
- Enhanced guest satisfaction by directing daily operations and maintaining efficiency.
- Optimized staff performance through strategic planning and resource allocation initiatives.
- Secured quality supply chain management by fostering vendor relationships and partnerships.
- Achieved financial targets by leading effective budget management and cost control efforts.
- Drove service improvement by evaluating guest feedback and implementing necessary changes.
- Managed diverse team dynamics, ensuring a positive work environment and high satisfaction.
General Manager
Marriott's Summit Watch
07.2015 - Current
- Enhanced productivity by leading operational strategies across multiple departments.
- Implemented training programs that significantly improved management team performance.
- Managed budget planning to align with organizational goals and financial targets.
- Introduced innovative practices to foster a culture of continuous improvement.
- Built strong stakeholder relationships to enhance collaboration and organizational success.
- Coached and mentored staff on effective management principles and technology systems.
Director of Operations
Marriott's Newport Coast Villas
01.2012 - 07.2015
- Executive Member making strategic decisions for the resort, managing Food & Beverage, Front Desk, Housekeeping, Activities, Loss Prevention Operations for 700 two-bedroom villas, overseeing 21 leadership team members and close to 200 associates, Resort of the Year 2012, World Class Resort 2013
Director of Operations
Marriott's Canyon Villas
01.2009 - 01.2012
- Executive Member making strategic decisions for the resort, managing Food & Beverage, Front Desk, Housekeeping, Activities, Loss Prevention Operations for 213 two-bedroom villas, overseeing 9 leadership team members and 60 associates, #1 in the Western Region for Overall Engagement in 2011, 90’s Club for Overall GSS while maintaining all financial aspects
Front Office Manager
Marriott's Shadow Ridge
2008 - 01.2009
- Managed Front Desk Operations for 424 two-bedroom villas in the Villages and 73 two-bedroom villas in the Enclaves, overseeing 6 leadership team members and 25 associates, raised GSS by two points in Friendliness and Knowledge, continued to meet all financial aspects, Manager of the Year 2008
Director of Services
Marriott's Shadow Ridge
01.2006 - 2008
- Managed Housekeeping Operations for 424 two-bedroom villas, successful refurbishment of 8 buildings, opened 2 new buildings successfully, managed staff of 90 associates including 6 leadership team members, responsible for budgeting and forecasting, Manager of the Quarter 2007
Director of Human Resources Operations
Desert Springs Villas and Shadow Ridge
01.2001 - 01.2006
- Responsibilities included overseeing daily operations of over 600 associates including recruiting, payroll, performance management, training, wage surveys, workers’ compensation claims, Guarantee of Fair Treatment, performance management, Affirmative Action Plans, and career guidance, Executive Committee Team Member, Manager of the Quarter 2003 & 2005
Beginning Career
Marriott's Lincolnshire Resort
06.1995 - 06.2001
- Human Resource Manager
- Human Resources Supervisor
- Internship Coordinator
- Payroll Administrator
- Recreation Supervisor
- Recreation Intern
Education
BS - Recreation Management
University of Wisconsin LaCrosse
LaCrosse, WI01.1995
Skills
- Includer, Empathy, Positivity, Developer, Relator
- Leadership and team building
- Problem resolution
- Team player
- Operations management
- Team leadership
- Training and coaching
- Customer relations
- Relationship building
- Goal setting
Accomplishments
Performance Excellence Award 2015
World Class Team Award 2016
World Class Achievement in Guest Satisfaction 2017
World Class Resort 2018
World Class Leadership Award 2018
Guest Satisfaction Achievement 2019
Better Together 2020
ES Top Performer 2023
World Class Resort 2023
World Class Resort 2024
Timeline
Market General Manager
Marriott's Summit Watch & Mountainside
10.2022 - Current
General Manager
Marriott's Summit Watch
07.2015 - Current
Director of Operations
Marriott's Newport Coast Villas
01.2012 - 07.2015
Director of Operations
Marriott's Canyon Villas
01.2009 - 01.2012
Director of Services
Marriott's Shadow Ridge
01.2006 - 2008
Director of Human Resources Operations
Desert Springs Villas and Shadow Ridge
01.2001 - 01.2006
Beginning Career
Marriott's Lincolnshire Resort
06.1995 - 06.2001
Front Office Manager
Marriott's Shadow Ridge
2008 - 01.2009
BS - Recreation Management
University of Wisconsin LaCrosse