Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Ledkins

Mineola,TX

Summary

Proven track record of enhancing client satisfaction and retention rates at Bruner Insurance Agency by leveraging my expertise in insurance products and exceptional customer service skills. Demonstrated patience and empathy, achieving high client retention through tailored insurance solutions. Excelled in classroom organization and positive reinforcement, significantly improving operational efficiency and client trust. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Nursery Assistant

First Baptist Church
10.2021 - Current

Watch young babies, 1-2-3-4 year olds, in the church nursery.

Sunday Mornings, Evenings, Wednesday evenings and special events Nurture, love, feed, help to make them comfortable about being dropped off. We play, read, puzzles and sing songs and dance. Change diapers, help assist those who are in potty training. I also take care of supplies that are needed for the nursery. Make sure we have everything needed. Take roll each Sunday. Clean room, vacuum, keep toilet clean, sanitize room.

Census Taker2020

USA Government
06.2020 - 11.2020
  • Maintained detailed records of enumerator progress, providing regular updates to regional offices for effective oversight.


Passed Homeland Security Background Check


Managed a computer software program that assigned duties

each day to family homes to take information to com


Worked alone, drove to each home and greeted people of all

nationalities. Was very successful gathering information.


Texas Licensed Insurance Agent

Bruner Insurance Agency
02.1998 - 03.2013
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
  • Provided coverage option information to assist clients in protecting assets.

Dental Assistant

Dr. Richard Moore
08.1989 - 05.1996
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Medical Transcriptionist

New Medico Head Injury Rehab In House Admissions
10.1987 - 06.1989
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Transcribed and edited physician reports from dictation using [Software].
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Transcribed sensitive documents with complete confidentiality.

Title Documents for Timeshares & Land Sales

Holly Lake Ranch
02.1982 - 07.1984
  • Provided exceptional customer service, addressing all client concerns promptly and professionally.
  • Maintained accurate records of all transactions, ensuring seamless documentation and reporting processes.
  • Prepared and presented contracts and other legal documents to clients.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Typed contracts for time share weeks and typed contracts for

land sales. General Office work duties. Set with buyers and

explained purchase price, monthly payments, Notarized

documents and filed legal documents with Wood County Tax

Office.

File Clerk

Hibbs-Hallmark-Threlkeld Insurance Agency
01.1979 - 07.1982
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Examined, categorized, and sorted incoming documents.
  • Located and retrieved requested documents in accordance with established policies.
  • Monitored and updated filing systems to meet organization standards.
  • Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
  • Restored old files and archived completed files for future reference.
  • Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
  • Improved file organization by implementing an efficient categorization and labeling system.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Created and printed labels for well-organized filing.
  • Added and updated records with current materials.
  • Compiled, sorted and filed high volume of documents.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
  • Managed incoming and outgoing mail for [Type] team.

Education

4 Day Training Seminar & Extensive Test To Pass. -

2020 Government Census
Mineola, TX
05.2020

Licensed By State of Texas

Texas State Insurance License
Dallas, TX
03.1998

High School Diploma -

Dental Assistant Cert, X-ray Develop Cert
01.1989

High School Diploma -

Robert E Lee High School
Tyler, TX
05.1981

Accounting, Booking, Typing, Bank Account Balance

Robert E Lee
Tyler, TX
05.1981

Skills

Typing, Book Keeping, 10 Key Calculator, Strick Confidentiality of personal information Computer Skills, Copier Management, Phone Communication, Positive, Friendly, Christian, Communicator Member of FBC for 40 years Friendly, positive attitude, Love of others Above all through grace, I am saved through the blood of Jesus Christ

Patience and Empathy

Classroom Organization

Parent-teacher collaboration

Positive Reinforcement

Childcare Regulations

Behavior management techniques

Infant Care and Feeding

Social and Emotional Development

Housekeeping abilities

Observing and Monitoring Behavior

Child Safety

Certification

Training for safety, observing children's privacy and state requirements for their care. Continue Education for recognizing who may be showing symptoms or abuse or sexual abuse.


Passed Background Check

Timeline

Nursery Assistant

First Baptist Church
10.2021 - Current

Census Taker2020

USA Government
06.2020 - 11.2020

Texas Licensed Insurance Agent

Bruner Insurance Agency
02.1998 - 03.2013

Dental Assistant

Dr. Richard Moore
08.1989 - 05.1996

Medical Transcriptionist

New Medico Head Injury Rehab In House Admissions
10.1987 - 06.1989

Title Documents for Timeshares & Land Sales

Holly Lake Ranch
02.1982 - 07.1984

File Clerk

Hibbs-Hallmark-Threlkeld Insurance Agency
01.1979 - 07.1982

4 Day Training Seminar & Extensive Test To Pass. -

2020 Government Census

Licensed By State of Texas

Texas State Insurance License

High School Diploma -

Dental Assistant Cert, X-ray Develop Cert

High School Diploma -

Robert E Lee High School

Accounting, Booking, Typing, Bank Account Balance

Robert E Lee
Wendy Ledkins