Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Wendy Lee

Ocala,FL

Summary

Uniquely qualified administrative supervisor with an unbeatable track record of providing exceptional leadership and clerical support with more than 15 years of experience. Strong work ethic, complex problem-solving skills, and passionate about raising patient care standards. Known to uphold the confidentiality of client information and business records. I would like to concentrate on advancement opportunities that will allow me to utilize my current experience and skills in the healthcare industry. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Supervisor

Optum
04.2017 - Current
  • Coordinate and communicate projects between teams, leadership, and other departments
  • Coordinate, facilitate, and supervise daily/weekly/monthly activities of team building including setting priorities for the team to ensure task completion and performance goals are met
  • Manages schedules, adherence and utilizes reporting to monitor
  • Accountable for coaching, monthly 1:1’s, feedback and annual performance reviews
  • Conduct human resource procedures and issues, including biweekly time reporting approvals, interviews, and corrective action plans
  • Motivate and inspire team members
  • Coordinate work activities with other supervisors, managers, directors, leadership, and departments
  • Identify, remediate, resolve, and root cause operational problems using defined processes and expertise
  • Creation and maintenance of job aids and trackers
  • Train new coordinators on department projects and pilot programs
  • Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with HIPAA standards

Administrative Assistant

Success Dynamics
09.2005 - 05.2017
  • Data entry using Microsoft Excel and Outlook
  • Creation and maintenance of 'The Morning Report', an Excel workbook sales tool formulated uniquely for a variety of clients which consisted of different data types and measurables according to the customer’s needs
  • Responsible for working as daily support staff which involved answering client calls and emails, message board moderating, faxing, building and maintenance of Excel reports, data entry of figures and goals for each store, adding new data types to reports, revising sales figures, and running macro-based sales reports for each client

Virtual Assistant

12.2004 - 05.2017
  • Providing remote freelance services for a variety of companies:
  • Great American Opportunities - magazine order entry
  • IBridge - document coding (general and legal)
  • IDictate - transcription (general, medical, legal)
  • KSS International - mystery shopper recruiting and scheduling
  • Lionbridge – Google ad assessor
  • Liveops - infomercial sales and customer service
  • NewsStand – proofreading
  • On-Site Sourcing – document coding and quality control (general, medical, legal)
  • Pearson Education - language arts test scoring
  • Scrapbooking Roads - research, web design and upkeep, moderating, database creation and maintenance
  • St Hilaire Inspection Service - home inspection, client prospecting, bookkeeping, responsible for the recruitment and training of contractors, invoicing, payroll, ensuring work from contractors was on time and complete, preparing reports, documents, spreadsheets, memos
  • Turn Commerce – ranking domain names
  • Work at Home Agent - infomercial and shopping network sales and customer service
  • Workforce Logic – Google quality rater - providing feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries, by executing comparative analysis of sets of search engine results and various other techniques
  • Working Solutions - hotel reservations
  • Ubiqus - transcription (general & legal)
  • Virtual Office VA – research, real estate broker prospecting
  • Other services from my home office include: web design, installation, upgrading, repairing computer hardware and software issues, computer networking

Education

Certified Physician Based Medical Coding - CPC Certificate

American Academy of Professional Coders (AAPC)
04.2017

Pharmacy Technician - Pharmacy Technician Certificate

Penn Foster Career School
08.2008

Medical Transcription - Medical Transcription Certificate

Everett Community College
09.2005

Bachelor of Science - Sales and Marketing

Kaplan University
Davenport, IA
09.2004

A.A.S. of Applied Science - Networking; Minor: Web Development

Kaplan University
Davenport, IA
09.2002

Skills

  • Microsoft Office (Word, Excel, Access, PowerPoint)
  • G-Suite
  • Medical Terminology
  • Health Insurance
  • Excellent verbal and written communication skills
  • Decision-making
  • Problem Solving
  • Customer Service
  • Account Management
  • Time Management
  • Strategic Thinking
  • Lead/Supervisory experience
  • Multitasking

Accomplishments

  • Quest Scholarship, 11/02, Kaplan University
  • President’s List Award, 4 quarters, Kaplan University
  • Alpha Beta Kappa Honor Society, Kaplan University
  • National Dean’s List, 2002-2003, 26th Annual Edition
  • National Dean’s List, 2003-2004, 27th Annual Edition

Timeline

Supervisor

Optum
04.2017 - Current

Administrative Assistant

Success Dynamics
09.2005 - 05.2017

Virtual Assistant

12.2004 - 05.2017

Pharmacy Technician - Pharmacy Technician Certificate

Penn Foster Career School

Medical Transcription - Medical Transcription Certificate

Everett Community College

Bachelor of Science - Sales and Marketing

Kaplan University

A.A.S. of Applied Science - Networking; Minor: Web Development

Kaplan University

Certified Physician Based Medical Coding - CPC Certificate

American Academy of Professional Coders (AAPC)
Wendy Lee