Wendy Lemons

● Ensures that staff and volunteers follow protocols and policies throughout the cattery, providing a healthy environment for all cats. ● Oversee training program for staff, fosters and volunteers. ● Work with rescues, transport, and TNR Partners to provide better placement and cat adoptions. ● Assist vetting with medical procedures, administering medications and overall health of the cats. ● Ensure cattery staff has the tools needed to do their jobs efficiently each day. ● Provide adoption counseling, intake and customer service assistance as needed, in person, by phone, and email.

● Managed large volume multi location accounts with Portfolio volume over $1 billion annually ● Client retention – low attrition ● Responsible for cross sales, new products and value added services ● Liaison between merchant and card brands ● PCI compliance and Industry updates ● Renegotiating contract terms and repricing proposals ● Managed local National Account Managers ● Managed residual revenue and P/L