Pos, on-site, yardi, microsoft office, excel
Wendy L Howes
Summary
Seasoned professional seeking to leverage extensive background in retail and facility management, customer service, and cash handling in a leadership role. Adept at working with computers and delivering exceptional customer experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Leasing Consultant
FPI Management
08.2023 - 01.2025
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Planned special events such as lotteries, dedications and project tours.
Assistant Manager
StoragePro
10.2021 - 07.2023
- Managed administrative tasks such as maintaining records, organizing files, and ensuring the efficient day-to-day operation of the storage facility
- Responsible for exceptional customer service, including resolving customer complaints and queries in a timely and efficient manner
- Utilized computer systems for tasks such as billing, inventory management, and scheduling
- Assisted in the management of the facility's financial operations, including cash handling, and ensuring financial transactions were accurately recorded
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Retail Associate
CVS
10.2020 - 04.2022
- Provided outstanding customer service, assisting with product selection, purchases, and returns
- Leveraged strong cash handling skills at the point of sale, maintaining accurate records of transactions
- Collaborated with the management team to ensure the store was well-stocked, clean, and welcoming to customers
- Utilized computer systems for various tasks such as inventory management and scheduling
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
Anabi Oil
03.2019 - 09.2020
- Led a retail team to ensure the effective operation of the store, including inventory management, sales, and customer service
- Coached and developed staff, improving performance and increasing team efficiency
- Managed cash handling processes, ensuring accurate and secure financial transactions
- Utilized computer systems for tasks such as scheduling, inventory management, and sales reporting
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Napa High School
01.1986
No Degree - Administration of Justice
Napa Valley College
Napa, CASkills
- Computer Literacy
- Proficient in Microsoft Office Suite
- Experienced with electronic filing software
- Skilled in basic troubleshooting
- Understanding of computer peripherals
- Cash Handling
- Customer Service
- Proficient in managing customer complaints
- Skilled in providing clear service
- Demonstrated ability to anticipate customer needs
- Property tour coordination
- Resident assistance
- Fair housing policies
- Local market conditions
- Property tours and inspections
- Lease oversight
- Application management
- Prospecting assistance
- Prospect qualification
- Telephone inquiry management
- Sales techniques
- Unit inspection
- Application processing
- Phone and email etiquette
- Lease renewals
- Telephone and email etiquette
- Property amenities
- Leasing and sales
- Property marketing
- Background check process
- Computer Literacy
- Computer Literacy
- Sales proficiency
- Property tours
- Maintenance requests
- Building rapport
- Competitive research
- Application verification
- Closing techniques
- Flexible schedule
- Relationship building
- Basic mathematics
- Clear communication
- Fair housing compliance
- Property inspections
- Event planning
- Administrative oversight
- Market research
- Leasing terms and specifications
- Administrative support
- Lease administration
- expertise
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
401k matchHealthcare benefitsStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Timeline
Leasing Consultant
FPI Management
08.2023 - 01.2025
Assistant Manager
StoragePro
10.2021 - 07.2023
Retail Associate
CVS
10.2020 - 04.2022
Cashier
Anabi Oil
03.2019 - 09.2020
High School Diploma -
Napa High School
No Degree - Administration of Justice
Napa Valley College
Similar Profiles
Patricia GreechanPatricia Greechan
Community Director at FPI Management - Formerly Progress ManagementCommunity Director at FPI Management - Formerly Progress Management
Eduardo GarciaEduardo Garcia
Affordable Housing Community Director 78 Units at FPI ManagementAffordable Housing Community Director 78 Units at FPI Management
Jessica SkainJessica Skain
Affordable Director of Operations at FPI ManagementAffordable Director of Operations at FPI Management
Luis CamposLuis Campos
Maintenance Technician Supervisor at FPI ManagementMaintenance Technician Supervisor at FPI Management
Alexandra FisherAlexandra Fisher
Leasing Consultant/Leasing Manager at MorguardLeasing Consultant/Leasing Manager at Morguard