Wendy Littles
Montgomery,AL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Manager
State Of Alabama
Montgomery, AL
05.2021 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented and led meetings, opening up dialog with community action agency directors, fiscal officers, and program coordinators to discuss program and funding requirements.
Program Monitor
State Of Alabama
Montgomery, AL
09.2015 - 05.2021
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Worked with senior case managers to coordinate team development activities and trainings.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Program Director
Family Guidance Center Of Alabama
Montgomery, AL
05.2008 - 06.2015
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Interviewed and hired talented program specialists with expertise in case management and customer service to increase number of mentor/mentee matchess within an already successful youth mentoring program.
- Oversaw team of 5 - 10 personnel focused on case management, matching, and program events.
Program Specialist/Family Advocate
Family Guidance Center Of Alabama
Montgomery, AL
01.2002 - 08.2008
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
Reservation Sales Agent
Delta Air Lines, Inc
Montgomery, AL
01.1999 - 08.2002
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Science - Psychology
Auburn University-Montgomery
Montgomery, AL08.1994
General Studies
Jefferson Davis Community College
Brewton, AL09.1992
Skills
- Customer Service
- Administration and Reporting
- Performance Tracking and Evaluations
- Critical Thinking
- Public Speaking
- Organizational Performance
- Team Leadership
- Managing Operations and Efficiency
- Performance Monitoring
- Community Outreach
- Monitoring and Evaluation (M&E)
- Fiscal Management
- Program Leadership
- Verbal and Written Communication
- MS Office Applications
Certification
National Certified ROMA Implementer
Timeline
Program Manager
State Of Alabama
05.2021 - Current
Program Monitor
State Of Alabama
09.2015 - 05.2021
Program Director
Family Guidance Center Of Alabama
05.2008 - 06.2015
Program Specialist/Family Advocate
Family Guidance Center Of Alabama
01.2002 - 08.2008
Reservation Sales Agent
Delta Air Lines, Inc
01.1999 - 08.2002
Bachelor Of Science - Psychology
Auburn University-Montgomery
General Studies
Jefferson Davis Community College
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