Wendy L. Miltner
Sayreville,NJ
Summary
Provide first rate customer service experience for clients. Manage all aspects of customer service tasks. Support all client needs through attention to detail, professional & friendly interaction, and excellent phone and written skills. Many years in the wholesale and E-commerce customer service field, has provided knowledge in many facets of business from International sales to basic warehouse procedures. Working independently much of the time, handling all aspects of customer service responsibilities, has given me the ability to prioritize and multi-task.
Overview
31
31
years of professional experience
Work History
Senior Customer Service Representative
Home City Inc
01.2014 - Current
- Wholesale sales/order processing
- Order entry via vendor portals, fax, email, phone
- Respond to phone calls and emails
- Communicate with warehouse and production department for efficient order fulfillment
- Invoice shipments, answer billing questions, charge payments when accounting personnel is absent
- Maintain communication with Key Accounts, such as Amazon, Walmart, Wayfair
- Investigate customer issues; orders, errors, returns
Account Representative
Caswell-Massey
01.2009 - 01.2014
- Account Representative, including some sales, responsible for maintaining current client relations
- Cold calling potential new customers
- Handle all aspects of order management, returns, problems, sales
- Managing Amazon.com orders through vendor portal
- Analyzing disputes, charge backs
Customer Service Representative
H.J. Bailey Co.
01.2004 - 01.2009
- Promoted from Warehouse help to Customer Service Rep in cigar/tobacco department. Responsibilities included data entry, phone orders, invoicing
- Performed all general warehouse duties including order picking, packing, stocking, & inventory control
- Charge Credit Cards for orders
Customer Service rep
Framing Success
01.2003 - 01.2004
- Customer Service rep for custom framing company
- Rough sketching of frame size for custom orders
- Responsible for alarms/keys in opening & closing facility
Highland Farms
01.1995 - 01.2003
- Performed all farm/horse stable duties including teaching, supervising employees, routine & medical animal care
Education
BA - English
William Paterson University
Skills
- Strong ability to maintain composure and resolve issues with escalated customers
- Experience with Netsuite, UPS Worldship, Word, Excel
- Order picking and inventory management
- Client account management
- Effective communication skills
- Financial transaction handling
- Sales transaction processing
- Stock management
- Account servicing
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable professional
- Customer relationship management
- Multitasking Abilities
- Reliability
- Clear interpersonal communication
- Customer satisfaction
- Task prioritization
- Self motivation
- Product knowledge
- Interpersonal skills
- Conflict resolution
- Professionalism
- Interpersonal communication
- Written communication
Timeline
Senior Customer Service Representative
Home City Inc
01.2014 - Current
Account Representative
Caswell-Massey
01.2009 - 01.2014
Customer Service Representative
H.J. Bailey Co.
01.2004 - 01.2009
Customer Service rep
Framing Success
01.2003 - 01.2004
Highland Farms
01.1995 - 01.2003
BA - English
William Paterson University