Wendy Lomeli

• Manage a total of 50 personnel staff including direct subordinates and indirect reports
• Responsible for the operation of 4 different public office serving as job/career centers
• Optimized internal policies to maintain responsiveness to demands
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Partnered with vendors and suppliers to effectively manage and budget.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Designed and implemented social media strategies to align with business goals.
• Increased customer engagement through social media.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.
• Oversaw social media presence and aligned posts to include branding and trending ideas.

• Promoted solutions-focused campaigns to clients through assessment of their needs, preferences and challenges.
• Created communications and marketing materials to achieve objectives and maintain branding.
• Developed and implemented targeted strategies to reach specific customers.
• Created marketing briefs, FAQs and objection management plans.
• Drove content marketing campaign and editorial calendar to deliver high-quality content and optimize performance.
• Assembled reports and presentations to share insights and recommendations with stakeholders.

• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Designed and implemented social media strategies to align with business goals.
• Increased customer engagement through social media.
• Analyzed and reported social media and online marketing campaign results.

Responsibilities consisted of serving as the subject matter expert in Code of Federal Regulations, Title 20-Provision of Services to Migrant Seasonal Farm Workers and the Employment Service Complaint System for the resolution of labor-related violations. Concentrated on providing administrative support to senior level managers, program managers, Executives on policy development and program efficiency.
Gathered documentation for incoming labor-related complaints in support of investigation and resolution. Conducted annual programmatic reviews. Reconciled data, narrative reports, federal quantitative reports, and other workforce data to ensure field offices were adhering to Department of Labor. Evaluated equity of employment services to farm workers, identified points of efficient service delivery and areas of improvement. Ensure compliance with federal, state, and departmental policies. Draft and deliver Final Monitoring Reports and request Corrective Action Plans. Conduct quarterly conference calls with all outreach staff for the dissemination of policy updates, answer policy questions, and invite guest speakers for cross-training. Deliver training presentations to analysts, program managers, and staff via webinar and/or in-person based on training needs. Lead collaboration efforts between SMA and enforcement agencies such as DLSE and DFEH in support of assisting common customers.

As a Bilingual (English/Spanish) Interpreter/Translator, responsibilities consisted of multiple roles: provide excellent customer services to job seekers, dislocated workers, employers, and recruitment/staffing agencies seeking qualified candidates to fill jobs. Conduct outreach to market EDD services and programs with local businesses, community based organizations, and other potential workforce stakeholders. Identify job opportunities and advocate on behalf of case-managed, qualified customers seeking employment. Serve in multiple capacities such as H-2A Specialist in support of Domestic/Foreign Labor; Outreach Specialist for Agricultural Employers and Farm Workers; Complaint Specialist in support of resolving or elevating apparent violations and labor-related complaints; Case Manager for Trade Adjustment Act program serving dislocated workers due to foreign trade; Leader/Trainer/Mentor for Youth Employment Specialists delivering services to at-risk youth; Bilingual (English/Spanish) Workshop Facilitator for job seekers and Unemployment Insurance customers attending required appointments; Business Consultant in support of educating employers about EDD's business and recruitment services; Local Workforce Consultant for small and large companies seeking tax incentives when hiring targeted populations; Office Team Lead supporting that all operational needs are covered; Northern California Trainer for new and transitioning staff; and back-up to other duties as assigned.