Wendy Lopez
REDLANDS,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Specialized Foster Parent
Marsell Wellness Center
07.2020 - Current
- Taught older children about money, driving and other important life skills.
- Encouraged positive relationships among siblings placed together in the same foster home through conflict resolution techniques and team-building activities.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Facilitated family visits and maintained open communication with biological parents when appropriate to support reunification efforts.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Maintained detailed records of children''s progress, medical appointments, and school activities for regular review by caseworkers.
Eligibility Worker II
County Of San Bernardino
01.2010 - 08.2019
- Resolved discrepancies with client applications to verify eligibility.
- Reduced errors in case management by consistently updating client information in the database system.
- Communicated with people from various cultures and backgrounds on application process.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Interviewed applicants and explained scope of different available benefits.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Addressed customer account discrepancies and concerns.
- Customer Service in a high-call-volume environment
Drug and Alcohol Intern
St. John Of God Health Care Services
08.2009 - 12.2009
- Promoted a culture of self-care among staff and participants, recognizing the importance of maintaining personal well-being in a high-stress work environment.
- Evaluated treatment outcomes by tracking progress towards established goals and making necessary adjustments to intervention strategies as needed.
- Assisted in the development of community outreach initiatives, increasing awareness about available addiction services and resources within the local area.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Facilitated group therapy sessions, fostering a supportive environment for open communication among participants.
Education
Associate of Arts - Human Services
San Bernardino Valley College
San Bernardino, CA06.2009
Skills
- Family Support
- Microsoft Office Suite
- Community Referrals
- Customer Education
- Professional telephone demeanor
- Call Center Operations
- Translation and Interpretation Services
- Calm Under Pressure
- Customer Relationship Management (CRM)
- Data Entry
- Multi-line phone talent
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Specialized Foster Parent
Marsell Wellness Center
07.2020 - Current
Eligibility Worker II
County Of San Bernardino
01.2010 - 08.2019
Drug and Alcohol Intern
St. John Of God Health Care Services
08.2009 - 12.2009
Associate of Arts - Human Services
San Bernardino Valley College
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